Program Manager, Scaled Innovation Program
Amazon.com
As a Program Manager for Amazon Ads Brand Innovation Lab, you will be responsible for leading medium to large scale projects from initiation through delivery within larger business change programs. In this role, you will gather requirements from appropriate business owners, and internal partners, write clear and detailed functional specifications, prioritize programs, features, and drive technical scoping as needed. You are responsible for leading and developing complex global programs, projects, tests and research in order to drive programs across lines of business (LOB) to deliver customer-centric solutions that meet multiple stakeholder re. Utilizing program management and project management best practices, partnering with advertisers, sales, supply chain teams, finance, management, product and program stakeholders.
The ideal candidate will have experience in gathering requirements from appropriate business owners, development of clear and detailed functional specifications and technical scoping as needed. The Program Manager will build relationships between teams where direct influence is required, serves as primary escalation point for project team members, and is able to balance trade-offs and priorities in order to drive multiple organization impact. The candidate will have experience in identification, selection, scoping and leading process improvement projects at a business level. In addition, the ideal candidate will have a track record of delivering results, developing and effectively utilizing metrics and key performance indicators (KPIs) and successfully managing risks, requirements and stakeholder expectations.
This position requires a customer-centric, solution-oriented candidate with a combination of experience developing and leading for leading medium to large scale projects, and an analytical mindset to develop solutions that are organized and simple to understand. This is a highly visible position that will interact at all levels across multiple lines of business. Become part of this unique opportunity to make history defining the evolution of advertising.
Key job responsibilities
Specific Responsibilities:
* Successfully manage internal and external stakeholders to support single and multi-locale launches
* Track and report on performance, ensuring each program is delivering differentiated value against it's intended objective
* Leverage customer feedback to drive continuous program improvement
* Build business rationale to inform the prioritization of your programs' roadmap
* Apply experimentation frameworks to program enhancements to validate customer value
* Own program operations, including workflow and training documentation and coordination with account teams
* Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences
* Present confidently to Amazon senior management as well as other large audiences
* Work at all levels in the organization, with no job being considered too large or small
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, or related field
About the team
The Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers in the automotive category. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Scaled Innovation Program specifically deals with scaling products incubated within Brand Innovation Lab to a scaled model for self-service advertisers. We are the bridge between experimentation and productization.
The ideal candidate will have experience in gathering requirements from appropriate business owners, development of clear and detailed functional specifications and technical scoping as needed. The Program Manager will build relationships between teams where direct influence is required, serves as primary escalation point for project team members, and is able to balance trade-offs and priorities in order to drive multiple organization impact. The candidate will have experience in identification, selection, scoping and leading process improvement projects at a business level. In addition, the ideal candidate will have a track record of delivering results, developing and effectively utilizing metrics and key performance indicators (KPIs) and successfully managing risks, requirements and stakeholder expectations.
This position requires a customer-centric, solution-oriented candidate with a combination of experience developing and leading for leading medium to large scale projects, and an analytical mindset to develop solutions that are organized and simple to understand. This is a highly visible position that will interact at all levels across multiple lines of business. Become part of this unique opportunity to make history defining the evolution of advertising.
Key job responsibilities
Specific Responsibilities:
* Successfully manage internal and external stakeholders to support single and multi-locale launches
* Track and report on performance, ensuring each program is delivering differentiated value against it's intended objective
* Leverage customer feedback to drive continuous program improvement
* Build business rationale to inform the prioritization of your programs' roadmap
* Apply experimentation frameworks to program enhancements to validate customer value
* Own program operations, including workflow and training documentation and coordination with account teams
* Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences
* Present confidently to Amazon senior management as well as other large audiences
* Work at all levels in the organization, with no job being considered too large or small
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, or related field
About the team
The Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers in the automotive category. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Scaled Innovation Program specifically deals with scaling products incubated within Brand Innovation Lab to a scaled model for self-service advertisers. We are the bridge between experimentation and productization.
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