At Amazon, we work hard to ensure that every Amazon product or service our customers purchase is made or handled in a way that ensures respect for the rights of people throughout our supply chain and operations. Our Sustainability/Social Responsibility team partners with internal businesses, suppliers, and service providers on a continuous improvement model, researching and identifying risks in places where we source and operate, and designing solutions to help understand and mitigate those risks and move quickly when violations occur for the benefit of workers globally.

We are looking for a Program Manager to manage and triage human rights and environmental escalations. This person will be responsible for assessing and taking action when Amazon receives credible information/allegations about human rights and environmental complaints in the supply chains of products, services and internal operations. You will be responsible for assessing the allegations, investigating claims, scoping that impact, and coordinating investigation with partner teams within Amazon. This role will identify gaps, streamline workflows and improve processes.

The Program Manager, Social Responsibility will work cross functionally with the SR Escalations manager, RP, SR’s legal team, business teams and Compliance-Operations to manage the process end to end.

Key job responsibilities
• Create and implement workflows and mechanisms for ingesting cases from the social responsibility complaints mechanism for social responsibility escalations
• Manage incoming cases systematically, identify appropriate investigation teams, create solutions for complex escalations and proactively implement processes to resolve negative service trends
• Succinctly convey complex problems in easy to digest terms for all stakeholders
• Proactively work with cross functional internal teams (e.g., Policy, Product, Ops) to enhance and evolve SR program to drive measurable improvements on process efficiency and effectiveness
• Acts as a change agent by influencing targeted supplier management behavior to improve working conditions

About the team
Inclusive Team Culture:
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.