**About the Role** - Lead one of the key programs in the Global Tech Support team - Partner with Platform engg teams to provide best in class tech support for their products that is aligned to the product strategy and priorities - Drive Tech initiatives to help scale the tech support charter to bring in operational and tech efficiencies - Proficiency in Data analytics/Visualisation tools that will help draw insights on the charters performance as well insights on the products and platforms that we support - Facilitate and drive high-impact initiatives to improve process quality and the customer experience - Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs - Manage timelines, deadlines, feature sets, risks, change requests, releases, and track project budget and financial metrics - Focus on long term improvements by building, maintaining, and documenting best practices within the team and seek continuous improvement opportunities - Establish best practices across similar work streams such that they are reusable. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- - Work closely with Engg teams to understand their priorities and provide best in class tech support to the product and platforms built by Engg - Lead a teach of tech support engineers to ensure all queries and issues raised across all the platforms (that this team supports) are responded to satisfactorily - Program Manage the support charter by implementing required governance framework and processes - Build Tech tools/solutions to improve operational efficiency - Work with vendor provided engineers to provide tech support - End to End program management of multiple programs \-\-\-\- Basic Qualifications ---- - Undergraduate degree in engineering, business or another technical field - Able to adapt to ambiguous & fast-changing environments and business needs - Minimum of 7 years of experience managing cross-functional global projects, stakeholders and actionable insights - Hands on Python,SQL and any Data Visualization tools like Tableau - Excellent written and verbal communication skills, and able to communicate effectively with both technical and non-technical individuals - Demonstrated success in using data to make customer and product-focused decisions - Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action - Experience with process design and optimization, program management, customer support strategies, and quality assurance - Willing to explore and learn new technologies, hybrid processes \-\-\-\- Preferred Qualifications ---- - Hands on Python,SQL and any Data Visualization tools like Tableau - Knowledge of LLM/ML. - Experience in implementing Gen AI based tools/solutions which have had significant Business Impact - Degree/Diploma in Data Science We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).