Description Job Title: DSP Program Manager Position Overview: Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India. We are seeking a detail-oriented Capacity Planner to optimize our two-wheeler delivery fleet operations. This role focuses on ensuring efficient utilization of our biker delivery fleet while maintaining service quality and cost-effectiveness. Key Responsibilities: • Plan and optimize two-wheeler fleet capacity based on demand forecasts and historical data • Collaborate with stakeholders to drive sustainability goals by adding EV fleet • Monitor and analyze biker utilization rates and productivity metrics to optimize cost to serve • Develop staffing plans for regular operations and peak periods • Analyze delivery patterns and suggest improvements across zones • Coordinate with operations teams to ensure adequate capacity is available and implement mechanisms to track onboarding and reduce roll overs • Work with central and regional capacity leaders to build required flexibility and generate weekly capacity dashboards Required Qualifications: • Bachelor's degree in Operations Management, Supply Chain, or related field • 5+ years’ experience in delivery operations or fleet management • Strong analytical and quantitative skills • Proficiency in Excel and data analysis tools • Understanding of urban mobility and last-mile operations Technical Skills: • Advanced Excel (pivot tables, VLOOKUP, macros) • Basic SQL knowledge • Experience with workforce management tools • Familiarity with routing and scheduling software • Knowledge of GPS tracking systems Preferred Qualifications: • Experience in ecommerce, food- delivery or quick commerce operations •Knowledge of labor laws and rider compliance requirements • Background in workforce scheduling •experience with simulation tools • Familiarity with weather impact on two-wheeler operations Basic Qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.