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Job SummaryJob Summary :
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager located in Flex PTP.
Reporting to the Senior Program Manager the Program Manager role is responsible to be in-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on
results.
• Provide help, knowledge and expertise with contract negotiations as
required.
• Oversee all interdepartmental activities ensuring completion of all
adherences made relative a to product development timelines, delivery,
quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding
requirements, procedures for accomplishing program, staffing
requirements and allotment of available resources to various phases
of program.
• Establishes work plan and staffing for each phase of program and
arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and
customer satisfaction also has control for different accounts of various
complexities.
• Be the key channel of communication for customers and act as
escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both
new and existing customers.
• Holds up production sites for projects, costs and other customer related
matters through business and expertise.
The experience we’re looking to add to our team:
• Typically requires a Bachelor's degree in engineering or related field or
equivalent experience.
• Typically requires a minimum of 7 years of experience in program
administration/management or related area.
• Demonstrates advanced operations, technical and people and/or process
skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes
, industries or functions and understanding of interdependencies of such
processes at the site.
• Accountability for the program wellness.
• Demonstrates expert knowledge of the function and a thorough
understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/ technical
area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.
What you’ll receive for the great work you provide:
• Full range of medical benefits, dental, vision
• Life Insurance
• PTO
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Job CategoryOperationsRequired Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).