C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
OverviewSummary
The Program Manager is responsible for delivering large or/and complex programs to time, scope, budget and quality. These programs may consist of interrelated projects across multiple technologies and offers, being led by individual project managers under an overarching program or may comprise a single large multi-year program for the Program Manager to lead. This position mentors project managers responsible for delivering large and complex programs consisting of projects lead by C1 as well as other vendors. Success in this position requires openness to constant change, a focus on continuous improvement and ability to focus on quality control, profitability, and high customer satisfaction.
ResponsibilitiesEssential Functions
Ensures scope, timelines, budget, and resources are accurately identified, tracked, and reportedDevelops full-scale program plans including client specific escalation, governance structure, and associated communication and change management plansAudits and enforces standard processes and procedures and ensures consistency across the entire programIdentifies and manages program dependencies and critical pathCreates and maintains a detailed program plans, issues log, risk register, status reports, and other required documentationCommunicates program expectation to team members and stakeholders in a timely and clean fashionCreates strategies for risk mitigation and contingency planning. Proactively manage changes in project scope, identify potential crises, and devise contingency plansFacilitates change management associated with implementing process improvements into the organization - the adoption of new or improved processes and/or procedures across the organizationProvides the appropriate resource staffing and management forecast for the programs managed, including the acquisition of contract resources when neededTracks and communicates performance measurements to project team and stakeholdersManages program for all phases including but not limited to RFP development, Pre-sales scope management, gap analysis, define, solution design, technical design, process change, development and configuration of applications, testing, training, deployment and transition.Identifies and communicates project priority within programs and set project milestone priority for the project teamsPrepares and presents program status report to customer, executives, management and project teamEnsures program and project financials are updated for accuracy and variance analysisPrepares appropriate documentation to close out programs and facilitate effective hand offsConducts program post mortems and create a recommendations report in order to identify successful and unsuccessful program elementsPerforms Program and Project Management at Best Practice Level during all phases of lifecycleProvides Mentoring for more Junior Team Members and Project Manager as neededReviews Client Trends and recommend continuous Improvement as needed or opportunities for business opportunities aligned with customer objectivesPromotes knowledge sharing and skills developmentSupports and promotes the objectives as required
Additional Specific Duties and Responsibilities
Oversees special projects as neededEngages in direct project management as needed QualificationsRequired Qualifications
10+ years of experience in progressive project/program management rolesExperience managing programs/projects within the Professional Services industryExcellent demonstrated leadership and management skills with the ability to assign and monitor work within programsExperience working and communicating with Executive level management internally and client facingExcellent knowledge of sales and customer service procedures and practicesExcellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audienceSolid knowledge of project management discipline, project management tools and analysisComprehensive knowledge of project management concepts and process improvement methodologiesDefines and organize complex projects to achieve specified objectivesAdapts methodologies to develop customize plans based on given circumstances, constraints, etc.Identifies and monitors key measures to ensure program successProactively identifies program risks and develops mitigation plans to addressDrives timely, complete, fact-based issue resolution in a collaborative mannerIdentifies refinements to program approach and methodology to avoid future issuesInfluences and helps stakeholders identify and meet their high priority needsExcellent ability to lead a team toward program objectives and visionAbility to foster and build relationships at all levels in a large, global corporate environmentStrong interpersonal skills in areas such as teamwork, facilitation and negotiationStrong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levelsFluent in use of Microsoft Office Suite, Microsoft Visio and Microsoft Project10 years’ or more experience in project managementPMP or equivalent certification
Desired/Preferred Qualifications
Six Sigma certificationBachelor’s degree and/or equivalent experienceProficiency with building and editing Microsoft SharePoint sites Additional InformationC1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>
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