Kforce has a client that is seeking a Program Manager in Greenwood Village, CO. Summary: We are seeking a highly motivated and experienced Program Manager to join our dynamic team in the telecommunications industry. The ideal candidate will have a strong background in program and project management, with specific experience in contact centers, third-party vendor management, and JIRA. Responsibilities: * Program Manager will lead and manage the development of a custom JIRA intake platform, ensuring alignment with business objectives * Oversee contact center projects, ensuring timely and successful implementation of initiatives * Collaborate with third-party vendors to manage project timelines, deliverables, and integration efforts * As a Program Manager, you will document requirements and work closely with product and business analysis teams to ensure accurate project documentation * Track project status, manage risks, and ensure all deliverables are met within scope and budget * Facilitate team-oriented activities, including weekly culture calls and monthly sharing sessions, to promote team cohesion and transparency