ABOUT THE JOB

The Program Manager has a clear understanding of what it takes to deliver the mission and objective of the program. This also includes the co-ordination of new initiatives for the business enabling you to deliver the stakeholder’s unique vision of CX and brand value. Including planning, execution, managing resources, scope management, and risk control.

The Program Manager is responsible for co-ordination of several projects and project managers bringing together a holistic view, to give stakeholders a unified approach to implementation and consistency in large scale and complex programs.

KEY RESPONSIBILITIES

• Planning and designing the program approach and proactively monitoring progress

• Planning what work needs to be done, when and who’s going to do it on Program Project level

• Assessing risk and managing mitigating actions

• Being the first point of contact to resolve issues and initiating appropriate corrective action

• Ensuring the deliverables are executed to the agreed standard

• Develop the governance of the program aligned with client / stakeholders’ needs

• Motivating a team of people involved in the Program

• Coordinating deliverables with Program Team members

• Ensuring the Program is running on time and to budget

• Managing changes to the Program as and when necessary