Job Description The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to roughly 1 in 16 New Yorkers across over 177,569 apartments within 335 housing developments through public housing, Section 8, and PACT/RAD programs. Resident Services, Partnerships and Initiatives engages NYCHA residents in critical programs, services, and initiatives in the areas of economic opportunity, youth, senior and social services; supports NYCHA’s extensive network of Resident Associations; and connects residents to opportunities such as financial empowerment, business development, career advancement, and educational programs. The Resident Participation & Civic Engagement Services Department engages residents across all NYCHA Neighborhoods, empowers NYCHA residents to participate in decision-making processes, and ensure residents' needs and concerns are integrated into NYCHA's transformation plan. The department focuses on five key areas: Conducting Resident Association Elections, Implementing Programs, Administering Tenant Participation Activity (TPA) Funds, Support NYCHA Initiatives and Projects, and Engaging Resident Leadership Groups. Responsibilities of the Program Manager of Resident Participation and Civic Engagement will be to oversee the department’s Neighborhood Model which organizes NYCHA’s housing portfolio around the City’s neighborhoods to allow staff to address the unique needs and challenges of their respective neighborhoods and housing developments. The vision is that staff will become stewards of their neighborhood housing portfolios, immersing themselves in the daily rhythms of their residents to fully understand their wants, needs, and challenges. Under direction of the Vice President for Resident Services and the Senior Director of RPCES while reporting to the Deputy Director of RPCES with latitude for the exercise of independent initiative and judgment, responsibilities of the Program Manager include, but are not limited to the following: 1. Manage a team of Neighborhood Service Coordinators in devising and implementing strategic engagement processes to reach NYCHA residents. 2. Serve in a learning and innovation community amongst RSPI to ensure services and engagement efforts are aligned, informed, and connected. 3. Provide training and technical assistance to Resident Participation & Civic Engagement Services staff while ensuring staff has a thorough understanding of projects within their portfolio and can effectively engage residents and build validators. 4. Represent NYCHA at resident-focused meetings and events. Participate and provide support to Resident Participation & Civic Engagement staff in meetings with internal and external stakeholders as appropriate. 5. Lead and coordinate staff outreach campaigns including supervising any door-to-door and phone banking outreach efforts. Monitor the effectiveness of outreach efforts to iterate and improve upon the neighborhood engagement model. 6. Create and submit monthly reports and related tracking mechanisms. 7. Support the creation of resident-led initiatives to increase resident input and participation with respect to NYCHA strategic goals and resident-led programming. 8. In support of the overall neighborhood engagement process, ensure information and notification is disseminated to residents in a timely manner and liaise with key NYCHA departments to facilitate as appropriate. 9. Address and escalate resident concerns in a timely manner as necessary. 10. Provide strategic support to Deputy Director and oversee special projects as needed. 11. Work nights and weekends as needed. 12. Ensure your team completes their work correctly and meets deadlines. 13. Coordinate meetings with stakeholders such as NYCHA Capital, Property Managers, Community Centers, and other stakeholders within the neighborhood. Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Community Relations Specialist to be considered. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below: https://bit.ly/55aProgram Additional Information: 1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE. 2. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 3. NYCHA residents are encouraged to apply. Please read this posting carefully to make certain you meet the qualification requirements before applying to this position. Qualifications 1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or 2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or 3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.