Eightfold (https://eightfold.ai/) was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B (https://eightfold.ai/blog/eightfold-ai-raises-220m/) from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be! About the Role The Program Manager will spearhead critical initiatives, bridging business goals with technical execution. Working closely with Salesforce, marketing, finance, and customer success teams, this role involves managing sprints, translating business requirements into technical deliverables, and optimizing workflows for scalability and efficiency. Strong leadership, stakeholder management, and Agile expertise are key to success. Responsibilities: + Lead the development and implementation of strategic initiatives by collaborating with stakeholders + Develop comprehensive requirements documentation, including user stories, acceptance criteria, process flows, and wireframes, to communicate business needs effectively to development teams + Provide demos to stakeholders with potential solutions + Develop user stories, epics, and acceptance criteria to guide project development + Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives as a Scrum Master, ensuring adherence to Agile principles and practices + Champion Agile methodologies across the organization, mentoring and guiding cross-functional teams to adopt best practices and foster continuous improvement in processes + Act as a trusted advisor, effectively bridging the gap between business stakeholders and technical teams, translating business requirements into technical specifications and ensuring clear communication and understanding between all parties + Monitor project progress, proactively identify risks and issues, anticipate challenges, and develop innovative solutions to ensure on-time delivery of project milestones and sprint goals + Expert in building reports and dashboards in SFDC + Ability to provide Tier 1 level of support in SFDC to business users + Independently analyze complex issues and take decisive action to overcome challenges to drive project plans to successful completion as needed + Conduct user acceptance testing (UAT) and validation of delivered solutions, ensuring that they meet business requirements and user needs + Provide guidance and training to team members on Agile best practices + Continuously assess and improve Agile processes to drive project efficiency and success Program and Project Management + Drive the strategic direction of cross-functional programs, ensuring alignment with GTM strategies + Manage Agile sprints, including sprint planning, backlog grooming, and retrospectives, to drive iterative progress + Use Jira to track tasks, assign priorities, and monitor project health across teams + Identify risks early and develop mitigation strategies to keep projects within scope, time, and budget + Prepare and deliver regular project updates and KPI reports to stakeholders Requirements Gathering and Technical Execution + Collaborate with cross-functional teams to collect business requirements and prioritize initiatives based on ROI and impact + Translate business needs into detailed, actionable technical requirements for developers + Work closely with Salesforce administrators and developers to ensure solutions are aligned with system capabilities + Facilitate integration of tools and technologies into existing workflows, ensuring scalability and long-term efficiency Stakeholder and Change Management + Manage expectations and foster alignment between technical teams and business stakeholders + Coordinate communications to executives, team leads, and end users to ensure clarity and buy-in + Lead change management efforts during system updates and new tool rollouts, preparing users and addressing resistance + Create and distribute training materials and documentation for improved system adoption Process Optimization and Data-Driven Decision Making + Regularly review workflows to identify inefficiencies and implement best practices for operational excellence + Leverage data and reporting to measure project outcomes and their impact on broader initiatives, assess process effectiveness, and recommend optimizations + Continuously evaluate emerging tools and technologies, determining their potential impact on GTM systems Team Leadership and Collaboration + Motivate and guide diverse teams, fostering a culture of accountability and collaboration + Resolve conflicts and maintain team focus on objectives in a fast-paced, dynamic environment + Mentor junior team members, providing guidance on best practices and career development Qualifications: + Bachelor's degree in Business Administration, Computer Science, or related field + 10yrs+ in program management, including managing projects involving Salesforce, marketing automation, and enterprise systems + Demonstrated experience leading and delivering complex technology initiatives with a proven track record of success + Certified Scrum Master (CSM) or similar Agile certification + SFDC experience and Admin Certification preferred + Experience with Agile project management tools such as JIRA, Trello, Asana, or Rally is preferred + Proven experience as a Scrum Master, leading Agile teams in sprint planning, execution, and delivery + Proven experience as a Business Analyst in a fast-paced, Agile environment + Strong analytical and problem-solving skills + Excellent communication and interpersonal abilities + Ability to prioritize competing demands and make informed decisions + Experience working with cross-functional teams and diverse stakeholders + Knowledge of software development processes and methodologies + Strong working knowledge of Salesforce, including understanding its architecture, capabilities, and integration potential + Exceptional skills in gathering and documenting business requirements and translating them into actionable plans + Proven ability to optimize workflows and processes for scalability and efficiency + Strong leadership and interpersonal skills, with experience managing cross-functional teams + Passion for learning new technologies and applying them to solve business challenges + Flexibility of working between US and India hours We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. *Please note this role is open to all US locations except for SF Bay Area, CA and NYC, NY and categorized as remote. The base salary range below is provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location. Zone B: All US locations except for SF Bay Area, CA and NYC, NY: Base Salary: $155,000 to $182,000 #LI-Remote Our customer stories- https://eightfold.ai/customers/customer-stories/ Press- https://eightfold.ai/about/press