Job Description Insight Global is looking for a Program Manager for Patient Support Program: Role Overview:   Manage, plan, and implement a Patient Support Program for People Who would Benefit from PrEP (PWBP).   Oversee day-to-day activities of a team of Nurse Case Managers and Program Coordinators.   Handle hiring, onboarding, and training of new team members.   Develop and improve processes across Canada.   Ensure team performance by reviewing weekly and monthly KPI targets.   Act as the main contact for team escalations and provide timely resolutions. Duties and Responsibilities:   Ensure successful operation of program services (reimbursement, patient coordination, medication management).   Educate team members on the program and meet performance standards.   Maintain training matrices, HR files, and documentation for audits.   Communicate regional operational occurrences to the Program Manager.   Meet workload performance targets and recommend changes if needed.   Facilitate recruitment, orientation, evaluation, and retention of staff.   Conduct quality audits and ensure accuracy of workflows and clinical records.   Attend meetings with pharmaceutical partners and organize team meetings.   Assist with billing, forecasting, and special projects.   Identify and report Adverse Events to Health Canada and ensure staff follow Pharmacovigilance guidelines.   Maintain program work instructions and SOPs. Point of escalation for team members. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Qualifications:   College or University degree in management, health science, or related field, or equivalent experience.   Fluent in English and French (for regions with French language service requirements).   Experience in Pharmaceutical Patient Support Programs is recommended.   Minimum one year of people management experience is an asset.   Strong communication, leadership, organizational, and problem-solving skills.   Experience with project management, performance analytics, and case management.   Familiarity with Canadian public and private reimbursement navigation and Special Authorization processes.   Proficient in Excel, Word, PowerPoint, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconferences, and web-based meetings.   Willingness to travel as per business requirements.   Ability to work autonomously within a remote/virtual team environment. Established high-speed internet access from home office. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.