Overview AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship by building economic opportunity. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and restore hope. AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope. As a Program Manager on the Financial Health team, you will drive positive impact by developing, executing, and managing programs that align with our mission, with a focus on providing property tax relief solutions for older adults with low income. Over 9 million older adults are eligible for property tax assistance, yet millions do not receive this vital financial relief today. In this role, you will manage the digital delivery of property tax relief programming, working closely with a product manager and stakeholders to improve and expand our offerings. You will also evaluate and refine existing processes, as well as ensure measurable outcomes and that the program meets the unique needs of this target population. Responsibilities Sets strategies, identifies opportunities, and develops and implements project, programs, procedures to support the organization. Provides support to staff, volunteers, and/or vendors to obtain goals. Supports development and management of budgets. Monitors performance and recommends changes. Plans, organizes, and implements assigned projects/procedures across a program or programs. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress. Ensures adherence to internal and external quality standards. Organizes teams and leads internal and external team members and stakeholders to deliver on goals. Establishes communication plans and ensures internal/external stakeholders are informed regarding processes and impact. Evaluates existing programs/processes to identify improvements and to measure performance against programmatic goals and desired outcomes. Analyzes and tests current processes and systems to determine effectiveness and efficiency. Develops and implements solutions that are effective, efficient, and align with enterprise goals. Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of the business. Uses data to identify program and process enhancements to achieve outcome measures. Evaluates and advises on existing programs/processes to improve outcomes. Engages stakeholder and partners as necessary to communicate program intent, identify areas for collaboration, and improve programmatic outcomes. Develops communications related to priority programs, processes, and initiatives. Qualifications Bachelor’s degree in Public Administration, Business, Social Work, Design, or a related field and 5+ years of program management experience, including 2+ years managing programs, with a focus on supporting older adults or low-income populations, such as property tax relief, housing or social services. Strong background in leading cross-functional teams, collaborating with internal and external stakeholders, and driving successful program outcomes. Familiarity with digital program delivery, including online platforms, tools, and technologies used in public services (e.g., property tax relief services). Proven track record in developing and executing strategic program plans, managing budgets, timelines, resources, and ensuring successful outcomes while monitoring progress and milestones. Skilled in evaluating program data and metrics to inform decision-making, improve efficiency, and continuously enhance services for low-income older adults, with strong communication abilities to engage stakeholders, provide updates, and create reports and presentations on program priorities. Proven experience starting and scaling a program. Strong commitment to improving the lives of older adults, particularly those with low income, through accessible and impactful digital services. Preferred: A Master’s degree or relevant certifications in program management, digital services, or public policy. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions In office/open office environment with the ability to work effectively surrounded by moderate noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.