Description We are seeking a highly motivated and results-driven Program Manager to support Amazon’s Latin America (LATAM) Talent Acquisition team. This role will focus on gathering and analyzing metrics data, assisting with daily operations , and managing internal communication efforts. As a Program Manager, you will leverage your analytical skills, knowledge of operational metrics, and experience working with cross-functional teams to drive process improvements and ensure the smooth execution of initiatives across the region. Key job responsibilities Metrics Data Analysis & Reporting : - Collect and analyze key performance metrics to drive insights and improve business performance. - Identify trends and performance gaps, working closely with cross-functional teams to recommend and implement solutions. 3rd Party Support Coordination: - Manage relationships and support collaboration with third-party partners to ensure alignment with Amazon's goals and timelines. - act as a liaison between internal teams and external vendors. - Ensure timely resolution of any issues or concerns related to third-party support with recruiters - Manage cost and effectively allocate system credits Internal Communication: - Lead the creation and distribution of a weekly internal newsletter that highlights key updates, project milestones, and operational insights. - Ensure communication is clear, concise, and engaging for the LATAM region team. Documentation and Process Improvement: - Develop clear and detailed documentation for processes, reports, and operational workflows. - Continuously review and refine internal documentation to ensure clarity and effectiveness in knowledge transfer. Cross-Functional Collaboration: - Partner with business leaders, Change Champion, and operations teams to identify and implement process improvements. - Provide support to senior PM with actionable insights to drive decision-making and improve operational efficiencies. Basic Qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Speak, write, and read fluently in English Preferred Qualifications - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Speak, write, and read fluently in Spanish - Strong understanding of the Latin American market and and ability to work independently and in a fast-paced, dynamic environment. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.