Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Customer Experience (CX) Strategy & Operations team defines strategic priorities, drives end to end operations, and delivers Workday's digital customer experience via Community - all while ensuring our business is standing strong on solid infrastructure with clear business processes. This shared services organization drives operational excellence and innovation across the Customer Experience (CX) organization, enabling program and organizational change across people, processes and systems.


The Workday Community organization is home to the digital customer experience for Workday customers - serving as the hub for knowledge, collaboration, and engagement. This digital platform is an inspiring, interactive space designed to help our customers deepen their knowledge of Workday applications and maximize their investment. The Workday Community Content Operations team plays a crucial role in leveraging content to strengthen community bonds, drive engagement, and ultimately support the broader goals of the organization.


The Community Engineering organization is responsible for turning business requirements into reality. This team thrives when working in a collaborative and agile environment, loves bringing innovation to life, and are committed to continuous learning and improving. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

About the Role

 Do you love tracking details? Do you excel at getting things done right, and on time? Do you enjoy prioritizing requirements from groups with varying priorities, somehow making it all happen, with your sense of humor intact? Workday is looking for an experienced program manager to help manage internal, cross-functional, and cross-team projects. The ideal candidate has outstanding organizational and interpersonal skills, experience working in a scrum and/or tech environment and a proven track record to keep a diverse set of results and teams on track.   

Responsibilities

Program planning and execution: Define the roadmap and execution plan for the online community program initiatives, ensuring alignment with business goals and customer needs.

Manage the product backlog: Work with product managers and stakeholders to prioritize features, community enhancements, and integrations that will improve user experience.

Drive cross-functional collaboration: Coordinate between engineering, design, marketing, and other teams to ensure the timely and successful delivery of initiatives.

Monitor progress: Track milestones and deliverables, making sure the program stays on course in terms of scope, timeline, and budget.

Facilitate Agile ceremonies: Ensure the Agile processes (e.g., sprint planning, retrospectives) run smoothly, ensuring teams are aligned and work is prioritized effectively.

Stakeholder communication: Regularly update senior leadership and other key stakeholders on the status of community programs, risks, and opportunities.

Risk management and mitigation: Proactively identify program risks, mitigate them, and ensure the program stays on track.

About You

Requirements

Bachelor’s degree in Computer Science or a related field.

5+ years of experience in program management or product management, preferably in a SaaS, technology, or online community environment

Solid understanding of Agile principles and tools: Familiarity with frameworks such as Scrum, Kanban and agile project management tools like Jira

Strong program management skills to work closely with product owners, business leaders, engineering teams, and stakeholders  to align on business goals and communicate progress.

Experience in product lifecycle management  to bring features from concept through development and release, ensuring they meet user needs and align with business goals.

Excellent communication skills to clearly convey complex information to both technical and non-technical stakeholders, both in writing and verbally.

Strong relationship-building skills to develop effective partnerships with cross functional teams to drive successful outcomes.

Adaptability and flexibility: Comfortable working in a fast-paced, dynamic environment where priorities may shift, and the ability to pivot quickly to meet evolving business needs.

Other Qualifications

Effective leadership skills with process improvements for a scrum environment.

Experience with online communities and strategies for growing and fostering a vibrant and engaged online community

Experience with collaboration tools such as Slack, Google Docs, Confluence, or Microsoft Teams for seamless communication across distributed teams.

Experience with Smartsheets, Miro. 

Experience with A/B testing or user research to guide decisions on community platform enhancements or product features.

Vendor management: Working with third-party vendors for community platforms or related services, prior experience in managing vendor relationships can be a plus.

Experience implementing or working with enterprise software preferred.

Proactive and personable

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!