Welcome page Returning Candidate? Log back in! Program Manager Job Locations US-MI | US-CA Req ID 2025-7831 Category Sales Type Full-Time Regular Security Access Level Access 3: Eligible to work in the US Work Schedule Core Business Hours Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

Purpose: This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance

 

Key Missions:

Manages the customer relation by being IDEMIA's primary point of contact for the customerSeeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunitiesMakes sure the customer perform their obligations in order to allow IDEMIA to perform the workLeads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectivesProvides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliersEnsures compliance with customer requirementsPerforms the tollgates reviewsMonitors the KPIs of the ProgramTakes care of risk managementIdentifes issues or risks in collaboration with the technical project managersMakes sure mitigation plans are defined, identifies issues requiring escalation or help from the managementManages the Program P&L, gross margin, revenue and invoicing forecastsManages contracts management Qualifications

Technical Skills

Project ManagementRisk analysis & managementMarket, Business & Product KnowledgeFinance for non financialContract Management

 

Key Soft Skills & Behavior

Active ListeningInterpersonal CommunicationsProblem SolvingNegotiationCritical Thinking Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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