Role Objective:
The role is crucial in overseeing the collection, analysis, and interpretation of data to provide valuable insights and recommendations to support decision-making within an organization. This role would be responsible for developing and implementing data-driven strategies to optimize business performance, identify trends, and drive growth.
Role responsibilities:
• Responsible for attaining business performance through the effective implementation of the Analytics program.
• Overall responsible for gathering, analyzing, and compiling data to identify trends and patterns using appropriate analytics and statistical techniques.
• Creation of long-term plans, managing projects, and working with other functions to ensure data insights are aligned with business strategies.
• Work closely with the operations team and other functions to carry out analytics initiatives and facilitate best practice sharing and driving operational excellence.
• Support business reviews and cross-function projects through the collection, analysis, and interpretation of data to provide valuable insights and recommendations to support decision-making.
• Enhanced current team capability through the identification of any training or skills gap.
• Oversee the conversation analytics tool and optimise its capability.
• Engage with business stakeholders to drive insights and analytics initiatives.
• Serves as subject matter expert when it comes to data management
Required skills and experience:
• Recognized as an expert in risk and control functions within the organization • Has specialized depth and/or breadth of expertise in risk management in customer operations settings.
• Interprets internal or external issues and recommends solutions/best practices
• Solves complex problems; takes a broad perspective to identify solutions in customer operations
• Can work independently, with guidance in only the most complex situations
• At least 5 years experience as a risk and control manager in a customer operations setting or in any similar capacity.
• Proven track record in managing and delivery of risk management projects
• In-depth knowledge of industry practices in AML, Fraud prevention, and so on.
• In-depth knowledge of operation risk frameworks and control methodology.
• Advanced reporting skills and the use of different analytical tools are required.
• Experienced in creating storytelling through data for various stakeholders.
• Guides others in resolving complex issues and solves complex problems with implications on cross-functional business processes and outcomes
• Serves as a subject matter expert in risk control and applies knowledge of strategies that can be deployed within the organization.
• Experienced in leading functional teams or projects.