AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Job Description:

Directly supervises all program employees within CoAssist and its subpart pharmacies. 

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   

Manages assigned program responsibilities per the scope of work, standard operating procedures, and process flows.  Meets program key performance indicators for area of work.  Manages day-to-day activity of the assigned program duties, including supervision and direction of staff.  Drives assigned performance responsibilities of team and team members by monitoring staff dashboards, investigating outlying performance metrics, and provides coaching and development where necessary.  Implements disciplinary action where needed to resolve performance issues and failure to comply with company standard operating procedures.  Supervises daily technician/supervisor tasks and performance levels applying operating discipline across both front end and fulfillment.   Provides coaching and performance feedback as needed.  Participates in client calls to discuss program results and provide operational updates  Works with process writers to document work instructions for current and future projects  Performs periodic reviews of all policies and procedures, standard operating procedures, work instructions, etc. and work with key internal stakeholders to ensure compliance and accuracy.   Makes recommendations to improve operational efficiency of programs.  Performs other related duties as assigned by management.