Sinch powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

Due to exciting growth within our team, we are seeking a highly motivated and experienced Program Manager!

Key Responsibilities

Reporting to the VP of Transformation Program Management, you will play a pivotal role in driving and overseeing the successful execution of complex and critical initiatives within our organization's transformation journey.

Sinch is a company built up of organic growth as well as multiple acquisitions, capabilities and teams across the globe. The organization has an ambitious transformation agenda, to be implemented over the coming years.  A main objective which you will be driving encompasses tracking, refining and reporting on the progress of improved data flows across Sinch, from platform data to financial data. This work involves multiple stakeholders across Sinch such as Technology, Product, Data, Finance and BI. Your role will be pivotal in setting structures in ways of working and reporting and driving both alignment on priorities and change management in sub streams. In this task, you will be working cross functional and cross cultural, ensuring transformation efforts and priorities across teams are united.   

Program Leadership: Lead cross-functional teams in planning, executing, and monitoring transformational initiatives aligned with strategic objectives. Strategy Execution: Translate business strategies into actionable plans, collaborating with leadership to define program scope and success criteria. Stakeholder Management: Foster strong relationships with executive sponsors, department heads, and team members, ensuring clear communication and expectations. Resource Allocation: Coordinate personnel, budget, and technology to ensure successful program implementation, adjusting as needed. Risk Management: Identify and mitigate risks, implementing strategies to minimize disruptions and maintain program momentum. Performance Tracking: Develop metrics and reporting mechanisms, assess progress against objectives, and provide data-driven insights. Change Management: Collaborate on smooth transitions and adoption of new processes, systems, and behaviors while respecting and integrating the organization's culture. Quality Assurance: Ensure program results meet standards and implement continuous improvement processes. Communication & Documentation: Maintain comprehensive program documentation and facilitate transparent communication across the organization