The Program Manager I (PM I) is responsible for the overall leadership, management and performance of program operations including the delivery of quality direct service to client and families in our community based programs. The PM I develops and maintains systems to facilitate the integration of services; the PM I coaches and mentors teams in order to implement and maintain these systems. The PM I is responsible for the efficiency of the day-to-day operations of the program including budget development and management, utilization, hiring training, clinical oversight, regulatory compliance, and safety of youth families and staff.  The PM I supports Hillside’s Philosophy of Care and works to remove systemic barriers to ensure its implementation.
 

The Program Manager I is responsible for the oversight of Hillside's 3 Permanency Resource Centers (PRC)which serve 13 counties across the state including: Broome, Tioga, Chemung, Allegany, Steuben, Onondaga, Monroe, Genesee, Livingston, Chautauqua, Cattaraugus, Niagara, Erie. Each PRC has a supervisor and permanency specialists who provide services to post-Adoptive, Legal Guardianship, and Kinship parents/caregivers and children in the family home up to age 21. Services provided include case management support; monthly parent/caregiver & youth support groups; family social/recreational outings in the community; trauma-informed educational training & workshops; one-to-one and group respite for eligible program youth. 

 

This is a full-time (40 hours) position on a Monday-Friday, 8:30am-5:00pm schedule.

This position is flexible to be based out of any of the counties in the preceding paragraph, as this role covers all of Hillside’s regions of service.

 

Job Responsibilities:

Ensure delivery of comprehensive family driven services within communities.Develop and implement systems of accountability for both teams and individuals.Community Based develops and maintains positive funder and regulatory relationships via effective communications and a pro-active approach in working with funder staff.Handle and follows-up on internal and external emergency situationsActive participant in agency, team, and community meetings as needed.Develop, maintain, and update all required documentation in a timely manner.Communicate supports and links Hillside’s mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.Is responsible for the administration of Human Resource related functions for assigned staff according to HFA policy and guidelines to include hiring, termination, performance evaluation and management, employee development, employee discipline/corrective action and employee compensation.Align the right work with the right people; delegates tasks according to people’s strengths and interests. Ensure staff has the skills and resources to be successful. Provide staff with coaching, training and opportunities for growth to improve their skills. Treat staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Requirements: 

Education:

Master’s degree in Social Work, Psychology, or Human Services.

Experience:

5+ years' experience in human service-related field, with 2+ years in supervisory/management

Special Requirements:

Unrestricted, valid NYS driver’s license with a clean driving record and minimum insurance coverage that meets agency standards. CPR or equivalent to be obtained within 60 days of hire

 

$63,746 Minimum pay rate, $95,000 Maximum pay rate, based on experience.

 

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating great opportunities for our Agency, our people, and to those whom we serve.  We offer a competitive benefits package to include very generous paid time off, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, paid holidays, and Employee Assistance Plan, just to name a few of the amazing benefits at Hillside!  You’ll be working with great people and great clientele where you can truly make a difference.  Apply online, get on board, and grow you career with us.  You’ll be so glad you did!

EOE/AA Disability/Veteran