Amazon Engineering Services has an opening for an experienced program manager for change management within its Engineering Change Management (ECM) team.

This role will work to maximize the understanding and adoption of program and process changes while minimizing business disruption and employee confusion. The Program Manager, as a Change Management agent, will drive prioritizing tasks and resources to best achieve organization and team-level goals and quickly escalating when there is no clear path forward.


Key job responsibilities
- Work across business, product, and development teams to balance cost, schedule, and other variables to deliver projects that delight our customers.
- Responsible for solving big problems and connecting multiple teams across the global operations organization
- Earn trust with other stakeholders and teams
- De-escalate situations by using strong project and program management skills
- Exercise strong bias for action and able to deliver results within tight SLAs
- Review new change requests from corporate and site stakeholders against existing standards
- Build and maintain a team of subject matter experts across a wide variety of disciplines
- Identify and address customer and business pain points by through lean engineering and other techniques
- Lead and implement significant process improvement projects within the team and larger change management network
- Identify and implement promising improvements across larger portions of Amazon's middle and last mile network

About the team
The Engineering Change Management team operates within the Engineering Planning & Analytics (EP&A) organization, directly supporting multiple business portfolios including Global Customer Fulfillment (GCF) Core, Emerging Country Customer Fulfillment (ECCF), AIR, Amazon Logistics (AMZL), Amazon Transportation Services North America (ATS NA), Global Specialty Fulfillment (GSF), Amazon Pharmacy, and Initiatives. The annual ECM portfolio consists of 10,000+ requests yearly in network, local, pilot and composite changes.

ECM's mission is to lead effective communication and decision flow between all stakeholders to facilitate high-quality and timely implementation of customer-centric projects that impact the future of Amazon. The ECM team supports Amazon's worldwide frugal and rapid growth by sustaining accuracy and consistency in site configurations.