Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager for its MENA operations team. The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of UTR (under the roof) operations in Amazon’s last mile delivery stations.

As an ACES (Amazon Customer Excellence Systems) program manager, you will be the subject matter expert for UTR operations driving standardization and optimization for MENA operations in addition to supporting network speed projects.

You will be a subject matter expert on UTR operations and tools focusing on UTR safety, quality, productivity, and operator experience agenda as well as network speed projects. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes, Amazon’s UTR technologies, and end to end network design and configurations.
This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.

The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders.

Key job responsibilities
• Define, design, launch and manage new transportation related products and programs in AMET region.
• Benchmark UTR process and technology with Amazon developed markets.
• Gather requirements and conceptualize a transportation solution to solve a business problem.
• Own and drive UTR product portfolio and roadmap for AMET.
• Work with key stakeholders across various functions to define and launch a product/program.
• Own and drive the on-ground implementation of new UTR technology launches.
• Evaluate launch outcomes and reintegrate learning into the organizational plan.
• Set up standard operating procedures for UTR processes.
• Create metrics to monitor the compliance and adherence to processes.
• Contribute to deep dive and understand obstacles to improve UTR (under the roof) metrics on all fronts; safety, quality, productivity, and associate experience.