Job Title: Program Manager

Job Code: 1136

Department: MFB Inpatient Rehabilitation – Trinity Muskegon

FLSA Class: Salaried/Exempt

Reporting Relationship: Director of System Operations

 

Mary Free Bed Summary      

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. 

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

 

Mission Statement                                                                                                                           

Restoring hope and freedom through rehabilitation.

 

Employment Value Proposition     

At Mary Free Bed, we take pride in our values-based culture:

Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R. Focus on Patient Care.  A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture.  We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other.  Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. 

 

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.

 

Summary                                                                                                                                           

The Program Manager of the Mary Free Bed Rehabilitation Program at the Trinity Muskegon is responsible for all aspects of patient care for the inpatient rehabilitation program.  The manager is expected to achieve and maintain an effective and harmonious multidisciplinary team of professionals through collaboration, leadership, and management.  The manager participates in leadership activities within Mary Free Bed and Mercy Health Partners.

 

Essential Job Responsibilities                                                                   

Clinical Knowledge – Maintains knowledge of current trends and developments in the field of rehabilitation. Maintains external contacts and peer relationships with colleagues outside of Mary Free Bed. Fiscal Responsibility – Participates in the development of productivity goals for the program. Monitors and assures achievement of these productivity targets by staff. Provides director with data for budget development, when requested. Staff Selection and Performance Management – Selects, hires, orients, and trains new staff. Supervises day to day activities of clinical staff. Supervises coverage service employees hired by the program. Provides regular feedback to employees regarding their performance. Develops performance goals and appropriate methods of measuring progress. Conducts performance evaluations. Staff Development and Mentoring – Responsible for the orientation and education of new staff, as well as ongoing staff development and mentoring of existing staff. Encourages staff development through formal and informal learning opportunities and using competency-based education systems. Quality Improvement – Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Professional Work Environment – Encourages a culture of personal accountability, solution seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride. Interdepartmental and Interdisciplinary Collaboration – Promotes collaboration with other disciplines, departments, and institutions. Maintains effective working relationships with program medical directors and admitting physicians. Leads or participates in meetings with therapy staff, nursing staff, program staff, and program directors. Program Development and Marketing – Participates in the development of policies, procedures, and protocols for clinical issues and program development as assigned by the director. Participates in planning and implementation of marketing activities and maintains effective working relationships with all referral sources. Leads or coordinates special projects or community events. Regulatory and PPS Compliance – Maintains responsibility for the Prospective Payment System, including record collection and timely transmittal. Assures process are in place to comply with regulatory documentation requirements of CMS and other payers. Implements processes to accurately capture functional documentation, comorbidities, and other applicable aspects of documentation to assure compliance and revenue optimization. Works collaboratively with the Manager of Regulatory and PPS compliance for the MFB system, as well as the HIM/Coding team from Trinity Health, when applicable. Leadership Must-Haves will be followed for patient and staff interactions: Embrace Diversity, Equity and Inclusion, by:

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

Rounding Thank You Notes Employee Selection/Peer Interviewing Key Words at Key Times AIDET® + Promise Standards of Behavior

 

Customer Service Responsibilities                                                                                               

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

 

Responsibilities in Quality Improvement                                                                          

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

 

Essential Job Qualifications                                                                                                           

Bachelors degree in allied health area, Masters Degree preferred A minimum of two years of relevant clinical experience and direct supervision of clinical staff Accurate decision-making and strong leadership skills Information management skills and ability to interpret, communicate, and present data.  Demonstrated excellent written and verbal communication skills Time management and organizational skills Demonstrated ability to work both independently and in conjunction with a team of professionals for problem solving. Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities. Ability to multi-task and delegate tasks for timely project completion. Demonstrated commitment to organizational mission with a “whatever it takes” attitude to get the job done.  Information management skills and ability to interpret, communicate, and present data.

                                                                                               

 

Physical Requirements for Essential Job Qualification

 

None

Occasionally

(Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position

x

 

 

 

Traverse or move around work location

x

 

 

 

Use keyboard

 

 

x

 

Operate or use department specific equipment

x

 

 

 

Ascend/Descend equipment or ladder

x

 

 

 

Position self to accomplish the Essential Functions of the role

x

 

 

 

Receive and communicate information and ideas for understanding

 

x

 

 

Transport, position, and/or exert force

 

Up to 10 pounds

 

x

 

 

Up to 25 pounds

x

 

 

 

Up to 50 pounds

x

 

 

 

Up to 75 pounds

x

 

 

 

More than 100 pounds

x

 

 

 

Other weight: Up to    pounds

 

 

 

 

Other

 

 

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.  If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

 

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.