Job Summary Our successful candidate will work closely with the Director, Language Services to provide oversight and support for Language service governance. Job Duties + Manage bilingual employee certification program, identify automation opportunities, efficiency, and scalability + Manage compliance and regulatory requirements for CE + Manage operational compliance, regulatory requirements, and internal auditing + Provide education/re-education as needed + Develop communications, provide report outs, and develop presentations + Support analytics, trending, and data management + Support stakeholder and workstream needs Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details Provide day-to-day oversight, including administration, implementation, supervision, communication and strategy of the program. Organizes programs and activities in accordance with the mission and goals of the organization. Develops new programs or expands and manages existing programs to support the strategic direction of the organization. Implements and manages changes and interventions to ensure program goals and initiatives are achieved. + Manages assigned team members including supervision, evaluation and administrative duties. + Develops and manages programs to support the strategic direction of the organization. + Creates and manages long-term goals. + Develops a budget and operating plan for the program. + Develops an evaluation method to assess program strengths and identify areas for improvement. + Manages a team with a diverse array of talents and responsibilities. + Ensures goals are met in areas including customer satisfaction, safety, quality and team member performance. + Implements and manages changes and interventions to ensure project goals are achieved. + Produces accurate and timely reporting of program status. + Analyzes program risks and makes adjustments as appropriate. Education Bachelor's Degree- (Required) Experience Minimum of 3 years-Managing people, processes, or projects (Required) Certification(s) and License(s) OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.