Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For:

We are seeking a Program Manager with experience in program ownership and account management. In this role, you will have the opportunity to listen & understand our partners’ business goals, translate data into compelling and actionable insights, and focus on executing on the plan to fulfill our partners’ needs. The ideal candidate will have 4+ years of experience in inside sales or account management, with a proven track record in achieving successful outcomes for larger clients.

You Are: 

Strategic:  You take ownership of your responsibilities to effectively evaluate issues, formulate & execute a data-driven strategy that looks beyond only short-term issues or needs and can provide longer-term effects for those involved. 

Collaborative: You are a central point of contact who can foster collaboration and shared understanding among varying levels of stakeholders, both internally and externally. 

Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals.

Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency.

You Will:

Develop a thorough operational knowledge of all OPENLANE programs in addition to those for which you are directly responsible.

Track and take ownership of all open client requests related to existing programs.

Track client requests and ensure that questions related to new feature or program implementations are responded to in a timely fashion.

Ensure timely resolution of client requests using proper channels internally at OPENLANE and externally with the client.

Strategize with Executive Sales Directors on a regular basis to discover potential functional improvements and creative program enhancements.

Participate in the development and rollout of new business opportunities and functionality for clients.

Navigate internally to coordinate activities across key internal teams to ensure that all client programs are being adequately supported and external customer satisfaction is exceeded.

Track key metrics for client programs, report internally and externally with the client.

Must Have’s:

4+ years of work experience with increasing responsibility in Internet, small business and/or automotive industry

Strong verbal and written communication skills

Strong project management skills

Client interaction experience and relationship-building skills

Proven ability to manage and maintain excellent customer relationships

Nice to Have’s:

Bachelor’s Degree

Excellent interpersonal skills

Excellent organizational skills

Thrive in a fast paced and high-volume environment

Independent self-starter

What We Offer:

Competitive Pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match 

Paid vacation, sick, and personal time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer 

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and rapid advancement 

Sound like a match? Apply Now - We can't wait to hear from you!