Job summary: Title: Program Manager - Onsite Location: Dallas, TX, USA Length and terms: Long term - W2 or C2C Position created on 03/17/2025 08:18 pm Job description: **** Webcam interview; *** Long term project *** Onsite **** Job Description: + Client Account Ownership – Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities. + Client Relationship Management – Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence. + Program Status & Reporting – Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting. + Product Development Coordination – Strong experience in orchestrating product development phases — from requirement grooming and engineering to testing, rollout, and release — ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.). + Technical Understanding – Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning. + Agile Program Management – Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams. + Experience with Onsite-Offshore Teams – Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs. + Detail-Oriented Leadership – Strong passion for diving into product, functional, and technical details to ensure quality outcomes. + Domain Knowledge (Preferred) – Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus. + End-to-End Account Management – Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities. + Onsite Program Leadership – Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team. + Client Relationship Management + Represent Experion as an Ambassador at Client side — ensuring Experion is seen as a trusted partner in delivery, quality, and communication. + Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value- driven interactions. + Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated. + Proactively identify and pursue new opportunities to expand Experion’s footprint within the client organization. + Product Requirements & Engineering Coordination + Product Grooming – Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion’s Product team (onsite and offshore). + Workshop Management – Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners. + Sprint Execution & Tracking – Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations. Note: This will involve multiple scrum teams. + Product Reviews/Demos – Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure. + Program Status & Metrics Management + Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines. + Proactively identify dependencies, risks, schedule delays, or delivery threats — communicating them to stakeholders with actionable mitigation plans. + Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager. + Communication & Reporting + Deliver clear, concise, and impactful communication — both written and verbal — ensuring client stakeholders are informed and engaged. + Present program updates to Client’s CIO and leadership team with a focus on summarization, risk visibility, and actionable insights. Skills: + Total Experience: 15+ years + Mandatory: + Expertise in Client Management for large product development programs with 50+ team size working in onsite-offshore model + Hands-on ability to create program level schedules with multi-release plans, creating & presenting client status reports with progress, dependencies + Excellent Client Account Management with strong relationship and negotiation skills + Natural interest towards details of functional / technical product needs + Deep knowledge of developing digital products with multiple scrum teams Skills Good to have: + Experience in managing product developments with Web and Mobile interfaces Additional Information/Specifics: + Experience in Quality assurance and production support. + Highly effective and thrives in a dynamic environment + Comfortable with proactive outward communication, leadership and positive about accepting challenges. Contact the recruiter working on this position: The recruiter working on this position is Nadeem Ahmed Razvi(Shaji Team) His/her contact number is +(1) (202) 7381674 His/her contact email is nadeem@msysinc.com Our recruiters will be more than happy to help you to get this contract.