Role Objective:
The role is crucial to ensure that the risk and controls program is effective in customer operations. It entails a variety of duties, including end to end operational risk assessment, review the effectiveness of internal controls, making recommendations for improvements, and assisting teams in maintaining a strong business control environment.
Role responsibilities:
Responsible for attaining business performance through effective implementation of risk and control program.
• Overall responsible for conducting operational risk assessment that is align with the group risk management framework.
• Responsible for ensuring control activities are adequate and effective.
• Creation of long-term plans, managing projects, and working with other functions to ensure risk and controls actions are aligned with business strategies.
• Develop and execute robust controls using data analytics.
• Work closely with the operations team and other functions to carry out control activities and facilitate best practice sharing and driving operational excellence.
• Lead the risk incident investigation to address the root cause and provide recommendations to mitigate the risk.
• Work closely with different functions to ensure gaps are addressed and improvement can be measured.
• Lead the risk review sessions as appropriate to ensure an understanding of operational needs.
• Support any business-wide internal or external audit.
• Lead the documentation and evidence gathering for any audit and controls initiatives.
• Engage with business stakeholders to drive risk and control initiatives.
Required skills and experience:
• Recognized as an expert in risk and control functions within the organization • Has specialized depth and/or breadth of expertise in risk management in customer operations settings.
• Interprets internal or external issues and recommends solutions/best practices
• Solves complex problems; takes a broad perspective to identify solutions in customer operations
• Can work independently, with guidance in only the most complex situations
• At least 5 years experience as a risk and control manager in a customer operations setting or in any similar capacity.
• Proven track record in managing and delivery of risk management projects
• In-depth knowledge of industry practices in AML, Fraud prevention, and so on.
• In-depth knowledge of operation risk frameworks and control methodology.
• Advanced reporting skills and the use of different analytical tools are required.
• Experienced in creating storytelling through data for various stakeholders.
• Guides others in resolving complex issues and solves complex problems with implications on cross-functional business processes and outcomes
• Serves as a subject matter expert in risk control and applies knowledge of strategies that can be deployed within the organization.
• Experienced in leading functional teams or projects.