Program Manager- Support Services **Hillcrest Family Services** 1 Positions ID: 168801 Posted On 11/06/2024 **Job Overview** As the **Support Services Program ManagerÂ** you will be responsible for oversite of the community support programs (IPR, HSL, PATH, Voc, and Wellness Center Programs) that provide services to persons with a serious mental illness, intellectual disability, or brain injury. The Support Services Program Manager is responsible for ensuring the programs run smoothly, meet participant needs, staff supervision, program monthly billing, and adhere to regulatory requirements including grant and other funder requirements. Additional responsibilities include: **Your Responsibilities** + Facilitates all aspects of the referral, intake and discharge process for HSL, Voc, and IPR programs. + Ensure funding availability for clients prior to entrance to programs and monitor authorizations during the clients’ program stay. + Assigns and manages staff caseloads and maintains a waiting list of clients as necessary for HSL, Voc, and IPR. + Admits clients and inputs insurance for Wellness Center + Provides regular effective training and supervision to program staff and oversees the completion of job tasks and monthly productivity quotas. + Completes productivity reports and billing for HSL, Voc, IPR, and Wellness Center + Completes weekly and monthly KPI spreadsheets for all programs + Conducts regular1:1 supervision meetings with team members of programs. + Facilitates regular team meetings and ensures all staff complete required in-service training. + Monitors completion of all client staffing reports, and clinical record requirements. Provides supervision for staff for crisis intervention and support needs of caseload. + Participates in any surveys or audits of services and functions and assists in the implementation of change. + Monitors the completion of intake, annual and discharge requirements by program staff. + Effectively collaborates with other agencies and with other programs within Hillcrest and maintains positive relationships. + Assists in the revision, development, and training of policies, procedures, forms and protocols. + Knows and adheres to all licensing and certification standards, and grant requirements for programs. + Conducts grant writing and preparation, data collection, adherence and reporting requirements, as assigned.  **What You Need** + Bachelor’s degree in social work or a human services field required. + Minimum of two (2) years’ experience in human services, preferably working with individuals with mental illness, intellectual disability or brain injury required. + Experience in supervising  **What Makes You Stand Out** + Knowledgeable of chronic mental illnesses, brain injury and intellectual disability and effective strategies in working with each population.  **Competitive benefits package for full-time employees working 30+ hours a week:** + Health insurance (up to 79% employer paid) + Dental insurance + Vision insurance + 401(k)with profit sharing and employer match + Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency) + 10 paid holidays + 80 hours sick time + 2 wellness days + Staff development and training + Public Service Loan Forgiveness(PSLF) eligibility for federal student loans + Employer paid CEU's through Relias + PerkSpot- employee discount program + Employee assistance program + Advancement opportunities  **About the Organization** Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.  **COVID-19 Vaccination Not Required** Primary Contact 315333 Human Resources , 563-557-8211 Phone Phone Phone 563-207-5051 Fax humanresources@hillcrest-fs.org Email True False True **Job Details** Categories Health Care Human and Social Services Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1066 Job REQ # 168801 \# Positions 1 Start Date 20241106 End Date 20241214 Featured Job TH Ad TH Comments **Similar Jobs** Switchboard - Business Support Specialist - PT | N MercyOne Clinical Manager of Galena Family Medicine Practic Medical Associates Cardiology/Cath Lab Manager MercyOne Ultrasound Tech - FT - Nights - JumpStart PROGRAMS MercyOne Ultrasound Tech - FT - Days/Nights - Jumpstart PRO MercyOne Registered Nurse - Psychiatric Services - FT Night MercyOne Manager Rehab Therapy UnityPoint Health Finley Hospital CMA or LPN- UW Health Specialty Services Southwest Health 2nd Shift Direct Support Professional Dubuque or D Area Residential Care 2nd Shift Direct Support Professional Dyersville, Area Residential Care **Share this Job** Hillcrest Family Services **About the Company** Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa. Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_