About the job

The Red Hat Customer Engagement & Experience (CEE) team is looking for a Technical Program Manager to join us in Raleigh, NC. Joining the CEE Project Management Office, you will become part of a global team that enables Red Hat Customer Support and Customer Service to deliver experiences that exceed expectations. The PMO’s portfolio of work spans Support operations, Knowledge Management, Support readiness, data science and reporting, and AI incubation. Operating in four regions (APAC, EMEA, India, and The Americas), CEE serves the whole of Red Hat’s customer population. In this role, you will work with stakeholders at all levels across the organization and potentially across the company to deliver projects ensuring that CEE meets its objectives and runs smoothly.

What you will do

Handle project requirements, scope, and change management issues

Guide project planning, scheduling, risk assessment, monitoring, reporting activities to drive projects to on-time completion while remaining within budget

Create and carry out communication plans with stakeholders and across the organization

Communicate effectively with stakeholders at all levels and across organizational lines 

Collaborate with associates across the organization to build mutual understanding that benefits the project in question

Collaborate with leadership on project proposals, SOWs, estimates, and schedules

Collaborate with and manage 3rd-party vendors as needed

Handle procurement, security, and other Red Hat processes as needed

Assist in training and information sharing that ensures adoption; create and revise procedures and processes 

Establish success criteria for projects, including consulting with data scientists on appropriate measurements

Adjust and iterate to ensure success criteria are met and sustained; rework as necessary

Integrate and use specific industry and technical delivery methodologies, like project management methodologies from the Project Management Institute (PMI and PMP)

What you will bring

A mutual gains mindset that allows focus on shared outcomes despite possible differences perspective

Results-oriented approach that drives projects to successful completion

Fine attention to detail combined with a talent for seeing interdependencies and relationships that can speed time to delivery

Flexibility within a rapidly changing environment

Experience establishing and contributing to process improvements

Excellent written and verbal communication skills; interpersonal and analytical skills; and business judgment

Ability to work effectively across a diverse management team and a broad spectrum of internal partners on your own

Ability to work in a fast-paced environment while maintaining a high attention to detail

Good balance of business and technical experience

Ability to communicate the project management value proposition

PMI and PMP certifications or the Master of Science in Project Management (MSPM) degree, or other certifications of an equivalent level are a plus

Certified Scrum Master (CSM) certifications are a plus

#LI-JC1

The salary range for this position is $90,480.00 - $144,660.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.