At Intapp, the Program Manager is responsible for managing a program of software implementation projects for Intapp’s clients. The Program Manager serves as a primary point of contact for the executive/senior client sponsors and manages interdependencies across all initiatives/projects in the migration program, while ensuring that value is delivered on time and within budget. The Program Manager holds the primary responsibility for program success and customer satisfaction and is a senior, seasoned professional who is adept at leading large teams and strategic programs.
What you will do:
Manage and drive a program plan, to include interdependencies across projects, working closely with the project managers, business unit leads and the Migration Program Director.
Prepare, plan, and lead program updates to internal stakeholders
Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they arise
Dive into the details in a “hands on” capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful delivery
Provide management in a matrixed capacity to project managers and Intapp services professionals
Manage escalations swiftly with senior client leaders, working with the collective team to develop issue resolutions
Negotiate with senior level management (internal and external), as needed, to gain win/win resolutions
Identify and match the skills of the project team members with projects, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teams
Leverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customer
What you will need:
3 - 5 years of program direction/management experience in a geo-dispersed, matrixed organization, with a proven track record of delivering a diverse portfolio of software products and solutions for multiple clients simultaneously.
A strong understanding of the software development lifecycle and agile methodologies
A minimum of 8 years of experience working in a technology-oriented company or functional role. Legal, Consulting, Accountancy (Big 4) or Risk experience a huge plus.
Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction
Excellent organizational and administrative skills, must be detail-oriented
Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment
Self-starter with a demonstrated ability to multi-task
Bachelor’s degree
Bonus if you have:
Legal sector experience a big plus
Strategic Consulting or Big 4 consulting experience is a plus
Prince2/PMP certifications (or similar)
Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio)
Advanced or Master’s Degree highly preferred
What you will gain at Intapp:
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
Competitive base salary plus variable compensation and equity
Generous paid parental leave, including adoptive leave
Traditional comprehensive benefits, plus:
Generous Paid Time Off
Tuition reimbursement plan
Family Formation benefit offered by Carrot
Wellness programs and benefits provided by Modern Health
Paid volunteer time off and donation matching for the causes you care about
Home office stipend
Opportunities for personal growth and professional development supported by a community of talented professionals
An open, collaborative environment where your background and contributions are valued
Experience at a growing public company where you can make an impact and achieve your goals
Open offices and kitchens stocked with beverages and snacks
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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.