Job Summary
The Red Hat Services team is looking for a Program Manager to join us primarily in Sao Paulo-Brazil. In this role, you will manage complex programs within LATAM Training to completion, from initiation through delivery to closure including Customer Experience. You’ll coordinate cross-functional teams and establish appropriate metrics for measuring key project criteria, as well as define, monitor, and review all program economics including costs, operational budgets, partner's requirements, resources, and risks. As a Program Manager, you’ll also help establish an organizational practice discipline and serve as an ambassador for the adoption of success management fundamentals, principles, and methodologies with Red Hat Services.
What you will do:
Responsible for positioning the company’s training products; primary responsibility includes finding, generating and developing new partners in order to deliver training products to end-users. Customers may be geographic or named accounts.
Manage Delivery Partners
Manage Instructors Up skills Plans
Certify Instructors to teach red hat training
Capacity Management for Instructors
Act as a liaison between global curriculum and Sales and Partners
Maintains applications for proposals sandbox
Manage Customer Experience
Leads the Solution Architects from a pipeline generation perspective
Operate in an inclusive meritocracy to solve problems effectively and efficiently
Support Curriculum team by managing and prioritizing strategic goals, objectives and key results (OKRs), and requirements, and sharing expectations.
Coordinate local training GA (General Available) launches; keep projects on track and moving forward; lead check-in calls for each project
Track and deliver status reports on the scope of evolving high level goals, ensuring teams are engaged in their mission to navigate them within agreed timeframes and stakeholders are informed
Act as customer or stakeholder contact for project team members
Schedule and lead periodic sprint reviews and planning meetings with Partners and Sales counterparts.
Set priorities, expectations, and communicating with stakeholders around project needs and task progress
Pursue and grow development partnerships with other teams
Write requirements as specifications, user stories, or tickets
What you will bring:
English proficiency is extremely important.
Spanish profinciency is recommended.
Experience managing or participating in programs
Experience managing programs in ticketing systems like Github, Jira, and Confluence
Understanding of code promotion workflows, version control, and development best practices
Great communication skills with excellent written and verbal professional communication skills
Comfortable organizing and interacting with remote and virtual teams
Professional, collaborative, and proactive approach to people and problems
Discerning, critical mindset that avoids cynicism
Ability to work as part of a team and well under pressure and within deadlines
Motivated and able to work on your own and within a team and consistently manage your own time and tasks
Active member of an open-source web community is a plus
Experience working with large teams on large projects from start to finish is a plus
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.