The Program Manager is responsible for supporting operational teams, identifying opportunities and implementing processes to improve the member experience across the care continuum. The position will facilitate and advance innovations in growing our membership that include both local and system-wide. Promotes a transparent culture that seeks member feedback at all points of care.  Engages caregivers and providers at all levels to influence change that achieves the PacMed goal of "simply the right care." The Program Manager will ensure compliance and service targets are met, and any major issues and service failures impeding are identified, resolved and/or escalated.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

5 years of Health care operations experience. 5 years of Customer service management experience.

Preferred qualifications:

5 years of experience in consumer marketing (customer services, healthcare, direct-to-consumer) where customer lifetime value and net promoter methodologies are utilized. 2 years of experience in the healthcare industry.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.