The Department of Developmental Services (DDS) is seeking a dedicated and qualified Compliance Officer III candidate who will function as the Program Monitor. The Compliance Officer III will work under the direction of the Area Director or designee. The position is an integral member of the Area Office Supervisory Team and is involved in supervisory-level planning and activity. The incumbent will oversee and provide direction to vendor agencies in the design, implementation, and evaluation of contracted residential, individual, day/employment and family support respite programs which support diverse communities. The incumbent will also be responsible for investigatory and compliance activities. *_Duties and Responsibilities (these duties are a general summary and not all inclusive):_* * Act as liaison between Area Office and contracted provider agencies. * Assess trends and patterns which emerge from monitoring activities and report findings to Area Director or Designee. * Respond to inquiries regarding DDS policies and regulatory requirements. * Work within a team process in collaboration with all levels of area office staff to ensure programs and services are responsive to changing individual needs. * Monitor and evaluate all contract and state operated services for compliance with applicable programmatic and regulatory standards, Office of Quality Assurance and Investigation findings. * Maintain ongoing records of agency performance, participates in all supervisory and programmatic planning meetings with agencies. * Keep the investigation database (Investigative Processing System) up to date and comply with regulatory timelines. * Participate in clinical and team meetings as needed. * Monitor Home and Community Service Information System (HCSIS). * Conduct administrative reviews and develops action plans with agencies and work with community members to review all investigation results. *_Preferred Qualifications:_* * Knowledge of DPPC and DDS investigation systems. * Knowledge of resources for self-advocacy for individuals with developmental disabilities. * Ability to apply conflict resolution skills. * Knowledge of compliance activiites related to the oversight of DDS contracted provider agencies. *_Please Note: _* This position is located in the South Valley Area Office in Southbridge, MA *_Schedule_*: Monday through Friday 9:00 AM to 5:30PM. *_Days off_*: Saturday and Sunday. Interested applicants should be flexible in the work schedule as there may be occasional nights and weekend meetings with individuals, guardians, families and other agencies. Driving will be part of this assignment. *_About the Department of Developmental Services:_* The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For more information about our agency and programs visit: www.mass.gov/dds *__* *_Pre-Hire Process:_* Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. * Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes: * Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry * Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori * National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form. For technical help with Mass/Careers/, including logging into your profile and/or resetting your password, please call the Employee Service Center at *_617-979-8500_* for assistance. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4. *First consideration will be given to those applicants that apply within the first 14 days.* Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. *_Comprehensive Benefits_* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics?Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* * * The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Compliance and Certification* **Organization:** **Department of Developmental Services* **Title:** *Program Monitor* **Location:** *Massachusetts-Southbridge-14 Mechanic Street* **Requisition ID:** *250001JE*