Description Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers. The Program Operational Excellence Manager will lead a team in one of the Marketplace fulfillment programs expansion in Mexico. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Legal, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth and long-term sustainability of the business. The right candidate will possess a strong bias for action to proactively pursue program objectives and analytical mindset for finding root cause and proposing solutions as well as good people management skills in order to be able to contribute to be the world's best employer. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. Basic qualifications: - Bachelor's degree - +4 years of Program or Project management - Excel (Advanced) - SQL (Intermediate) - English (Fluent/Advanced) Preferred qualifications: - MBA degree - Python or other programming skills - People management Key job responsibilities To succeed as Program Manager you need to: - Be able to excel in stakeholder management in different areas and levels - specially with Operations and Transportation teams; - Be able to conduct multiple projects at the same time directly and indirectly with different levels of complexity and extensions; - Coach your team in order to prioritize tasks to optimize results, creating value in the long-term; - Challenge current status-quo of the existing mechanisms in order to create a continuous improvement environment; - Influence your team and others to create new procedures and processes. A day in the life Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications - Bachelor's degree - 3+ years of program or project management experience - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level Preferred Qualifications - Experience managing teams