NY, USA | Hourly | 27.00-30.00 per hour | Full Time Program Quality Liaison📍 On-site | 465 Paul Road, Rochester, NY 14624🕐 Full Time | Monday-Friday💼 Department: Workforce Management💰 Pay Range: $27-$30/hour🧭 Reports to: Director of Strategy & Innovation for Programs Make a Real Impact-Every Day. Are you passionate about people, purpose, and performance? At Lifetime Assistance, we believe quality programs start with intentional design and smart operations. As a Program Quality Liaison, you'll be the bridge between data and action-supporting safety, compliance, and continuous improvement across all our services. This is more than a desk job. It's a chance to turn insight into impact and ensure the people we support receive the highest standard of care. What You'll Do: 🔍 Incident & Risk Management + Track, document, and analyze program incidents + Identify trends and recommend solutions to reduce risk + Support immediate safety actions and long-term fixes 📋 Audit Prep & Compliance + Coordinate documentation for audits and follow-up plans + Ensure corrective actions are completed on time + Keep teams informed and supported before, during, and after reviews 💻 EHR Oversight + Monitor Electronic Health Record (EHR) entries for quality and accuracy + Provide feedback, coaching, and resources to staff + Help teams improve documentation and stay aligned with policy 📊 Data-Driven Insights + Build reports that turn numbers into narratives-supporting smart decision-making + Monitor key metrics (fire drills, financials, compliance grids, etc.) + Present findings clearly to stakeholders and teams 🤝 Cross-Team Collaboration + Act as the go-to resource for compliance communication and updates + Join agency committees (Incident Review, Human Rights) and help spot trends + Use IRMA dashboards to track incidents and support proactive planning 🔧 Quality Improvement + Identify and implement smarter processes + Lead debriefs and coach teams to reduce risk and boost accountability + Promote a culture of learning, safety, and growth What You Bring: + Experience: 2+ years in quality, compliance, or operations (Human Services/Healthcare a plus) + Education: Bachelor's in Human Services or related field preferred; Associate degree with 4+ years experience accepted + Skills: + Strong data analysis and reporting abilities + Clear, professional communication-even with tough topics + Comfortable using EHR systems and data dashboards + Able to collaborate and coach across all levels of the organization + Bonus if you have: IRMA or OPWDD experience, risk management background Why You'll Love It Here: 🌟 Mission-Driven Work - Help people with developmental disabilities live safer, fuller lives📈 Room to Grow - Ongoing training, leadership development, and career advancement🤝 Team Vibes - Join a collaborative, caring, and forward-thinking team💡 Big-Picture Thinking - Use data, strategy, and systems to make real change Ready to turn your passion for people and quality into a meaningful career?Apply today and help us build stronger programs-and stronger lives-at Lifetime Assistance.