Position Summary

 

Provide a strong leadership to manage the activity of the team in order to guarantee the quality of customer service.

 

Duties & Responsibilities

 

Responsible for the program performance management including product regulatory and testing requirements in AME/EMEA market. Closely track changes in market product regulations and communicate relevant standards, requirements and policies to global team and customers Perform gap analyses between service required vs. standard offer provided for new clients Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams Review program performance regularly with the client and key account manager (TET, On hold, service issue etc.) Handle client complaints and facilitate resolutions real time Lead program change management using program design best practices

 

QHSE

 

Follow the internal quality system and HSE requirement of CPS North China. Adhere to BV CPS quality requirements.

 

Skills & Requirements

 

Strong background in technical sciences for AME/EMEA market with hardline toy product category Strong knowledge in applicable product safety standards and norms, testing procedures for hardline & toy 5-8 years of work experiences in product safety/conformity Strong background in product safety, and consumer protection law Good understanding in product development, supply chain management processes Good communication skills (verbal, writing) in English and Mandarin.