**About the Role** We're looking for a Program Specialist to help build, support and scale to improve our regulatory operations compliance for APAC. This role comes with a heavy focus on solving problems through data analytics, continuous process improvement and mitigating risks associated with operating in a regulated environment and advocating passionately on behalf of our community to influence the overall customer experience. **What You'll Do** - Help deliver stellar operations outcomes according to agreed service level agreements: ensuring our support sites across APAC achieve the best outcomes for regulators, especially in the face of new products and features, and ensuring our site operates as efficiently as possible while maintaining the highest level of quality. - Diagnose opportunities for improvement: You will closely collaborate with various teams to perform root cause analysis on problem areas.Manage complex projects from end to end - Write SQL queries in order to pull potential notifiable incidents - Create processes and procedures documentation - Troubleshoot and solve ad-hoc issues **What You'll Need** - Bachelor's degree or MBA in business, economics, finance or any science-related fields - 2+ Years of proven experience: whether it be in a startup, bank, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment - Demonstrated Data/Analytics experience; Excel proficiency; proficiency in SQL and JQL - Exceptional writing and verbal communication skills - Attention to detail and ability to work on multiple projects in parallel without compromising the quality of deliverables while bringing innovative ideas to your work - Data analytics expertise: The ability to pull data using advanced SQL - Project experience: Has worked to end to end on managing a complex project. - Excellent stakeholder management - Accuracy and attention to detail - Speak both English and Mandarin fluently **Preferred Qualifications** - Understanding of the Uber's regulatory requirements. - Able to think outside the box. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).