Job Summary:

The Program Supervisor assists the Assistant Program Director to ensure program operations are conducted in accordance with the Policies and Procedures and contract requirements. The Program Supervisor provides leadership presence in the program outside of normal business hours and when the Program Director and Assistant Program Director are not on site. The Program Supervisor ensures all shift responsibilities are completed with consistency and quality, provides support and direction to Program Monitors by organizing and delegating tasks and role modeling professionalism and prosocial behavior.

 

Supervisory Responsibilities:

3 years of Supervisory Experience.

 

Essential Duties/Responsibilities:

Assists with training of new staff and provides training, coaching, and support to existing staff  Effectively delegates daily, weekly, and monthly tasks  Organize and lead a team of Program Monitors each shift so the daily tasks are completed in accordance with the policies and procedures. Provide effective and strengths-based coaching to Program Monitors and report feedback on their performance to the Assistant Director in a timely manner. Create and maintain work schedule of Program Monitor staff. Assist with training of new and existing staff. Ensure accurate and complete documentation of operational and resident activities on each shift. This includes resident accountability, drug testing, medication control, facility rounds, resident meals, etc. Respond to and resolve incidents in a timely, safe, and appropriate manner; this includes completion of reports and notifications to senior staff. Assign and conduct monthly fire drills, room searches, vehicle searches, drug tests, chemical audits and monthly property room audits. Ensure the security camera system is fully operational and always monitored. Identify and report facility maintenance needs and submit concerns to the Assistant Director in a timely manner. Maintain cleanliness of facility, complete sanitation reports, and ensure resident cleaning details are consistently assigned and completed with quality. Attend staff meetings and other meetings and trainings as required. Participate in the on-call rotation which includes being available to respond to after-hours issues and provide shift coverage if necessary.

 

Required Skills/Abilities:

Excellent verbal and written communication skills.  Excellent interpersonal and customer service skills. Excellent customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Physical Demands: Frequent movement from seated to standing, walking up and down stairs, ability to move quickly throughout the program, frequent use of telephones, exposure to computer screens, typing and writing, exposure to fluorescent lights and computer screens, and periodic lifting up to 25-50 lbs. Must be able to work a flexible schedule. 

 

Preferred Skills/Abilities:

Proficient with Microsoft Office Suite or related software.

 

Required Education and Experience:

High school diploma or equivalent or two years’ related experience

 

Preferred Education and Experience:

Bachelor’s degree preferred Entry level supervisory experience preferred Experience in residential, community correction program, security preferred

 

Travel requirements:

Minimal Travel

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.