Program Supervisor **Hillcrest Family Services** 1 Positions ID: 197593 Posted On 02/10/2025 **Job Overview** **Monday-Friday; 8-4:30pm; On-Call Rotation** **(Will include some nights, weekends, and holidays!)**  **Your Responsibilities** + Take the lead in the referral, intake, and discharge processes for the program and monitor completion of all requirements. + Supervising employee(s) and their workflow and ensuring that employees understand their duties or delegated tasks. + Lead the scheduling of staff including approving their time off, leaves etc. + Serve on an interdisciplinary team that includes: ARNP, Nursing staff, Program Manager, and other colleagues in an effort to serve our clients in the best way possible. + Monitor completion and timeliness of all client service plans, staffing progress reports and other clinical file requirements and reports staff performance to Program Manager. + Coach people to appropriately cope with emotions, thoughts, behaviors, and other struggles. + Role model and coach individuals with activities of daily living (cooking, cleaning, showering, hygiene, shopping, and managing money). + Participate and plan recreational activities. + Learn and implement Evidence Based Mental Health Programs with clients. + Learn skills to de-escalate emotionally charged individuals. + Ensure the safety of all those involved (monitor meals, behaviors, activities). + Demonstrate teamwork with other roles (nurses, prescribers, therapists, and support staff). + Communicate to the team through daily documentation and reports.  **What You Need** + High school diploma or equivalent required (GED or NCR accepted). + Bachelor's degree in Human Services field preferred. + Case management and previous supervisory experience preferred. + Valid driver’s license and ability to meet agency driving requirements.  **What Makes You Stand Out** + Good teamwork mentality and client focused work ethic. + Prior experience working with adults who have chronic mental health challenges. + Prior experience with health care documentation. + CPR/First Aid certification.  **Competitive benefits package for full-time employees working 30+ hours a week:** + Health insurance (up to 79% employer paid) + Dental insurance + Vision insurance + 401(k)with profit sharing and employer match + Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency) + 10 paid holidays + 80 hours sick time + 2 wellness days + Staff development and training + Public Service Loan Forgiveness(PSLF) eligibility for federal student loans + Employer paid CEU's through Relias + On-site primary care + PerkSpot- employee discount program + MeMD- virtual health provider for you and your family + Free talk therapy + $0 Telehealth/urgent care + Discounted psychiatry + Employee assistance program + Advancement opportunities  **About the Program** Hillcrest's **Adult Residential Services**  operates **Â** several 5 bed group homes and a 70+ bed care facility for adults who have a mental health diagnosis. Serving as a steppingstone from hospitalizations to independent living, these programs provide supervision in a safe, secure, and protected environment, with the following support: + 24 hour staffing and supervision. + Individual counseling and care coordination. + Mental health support. + Medication management. + Social and community integration. + Physical and emotional health development. + Recreational activities (structured and unstructured). + Daily living skills education and instruction.  **About the Organization** Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores. **COVID-19 Vaccination Not Required** Primary Contact 315333 Human Resources , 563-557-8211 Phone Phone Phone 563-207-5051 Fax humanresources@hillcrest-fs.org Email True False True **Job Details** Categories Food and Beverage Health Care Human and Social Services Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1066 Job REQ # 197593 \# Positions 1 Start Date 20250210 End Date 20250315 Featured Job TH Ad TH Comments **Similar Jobs** Floor Supervisor Casino Boyd Gaming Food & Beverage Shift Supervisor Boyd Gaming Supervisor-Clinical Therapy Hillcrest Family Services Program Manager- Adolescent Residential Hillcrest Family Services F&B Supervisor Q Casino + Resort Central Sterilization Supervisor MercyOne Program Manager- Community Support Services Hillcrest Family Services Ultrasound Tech - FT - Nights - JumpStart PROGRAMS MercyOne Ultrasound Tech - FT - Days/Nights - Jumpstart PRO MercyOne Cafe 1843 Shift Supervisor Clarke University **Share this Job** Hillcrest Family Services **About the Company** Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa. Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_