Job Summary

We are seeking a Systems Engineer with 0 to 1 year of experience to join our team. The ideal candidate will have expertise in AI-enabled chatbots and Service Desk with a strong understanding of the Airlines domain. This hybrid role requires a proactive individual who can contribute to our companys success and positively impact society.

Responsibilities

Develop and maintain AI-enabled chatbot systems to enhance customer service experiences.Provide technical support for Service Desk operations ensuring smooth and efficient processes.Collaborate with cross-functional teams to identify and resolve system issues promptly.Implement and monitor system performance metrics to ensure optimal functionality.Assist in the design and deployment of new system features and updates.Conduct regular system audits to identify areas for improvement and implement necessary changes.Support the integration of AI-enabled chatbots with existing airline systems.Ensure compliance with industry standards and regulations in all system operations.Provide training and support to end-users on new system functionalities.Document system configurations processes and procedures for future reference.Participate in team meetings and contribute to project planning and execution.Stay updated with the latest industry trends and technologies to enhance system performance.Collaborate with stakeholders to gather requirements and deliver solutions that meet business needs.

Qualifications

Possess a strong understanding of AI-enabled chatbots and their applications in customer service.Have experience in providing technical support for Service Desk operations.Demonstrate knowledge of the Airlines domain and its specific requirements.Show proficiency in system performance monitoring and optimization.Exhibit excellent problem-solving skills and attention to detail.Have the ability to work collaboratively in a hybrid work model.Display strong communication skills to effectively interact with cross-functional teams.Be proactive in staying updated with industry trends and technologies.Possess the ability to document system configurations and processes accurately.Show a commitment to ensuring compliance with industry standards and regulations.Have the capability to provide training and support to end-users.Demonstrate the ability to gather requirements and deliver effective solutions.Exhibit a proactive approach to identifying and implementing system improvements.

Certifications Required

Certified Systems Engineer AI Chatbot Certification ITIL Foundation Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.