About – Oracle Cloud Service Center

You will be joining the OCSC (Oracle Cloud Service Centre) as an SR0 (site reliability operator). Your job role will be helping Oracle ensure the availability of cloud services 24x7.365. You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues. 

We are responsible for preventing customer impacting events and when incidents do impact customers, we are accountable for solving those issues quickly while working to ensure those issues do not happen again. We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized/Containerized infrastructure.  As a member of the Oracle Cloud Service Centre team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.

OCSC Mission: Safeguard all SaaS services by preventing problems; and when problems do occur, solving them quickly and completely.

The Oracle Cloud Service Centre monitors and responds to Service Events that are impacting our SaaS customers' ability to use their services 

Career Level - IC3