Job Summary

As a Systems Engineer you will be responsible for maintaining and improving our IT infrastructure. You will work closely with other IT professionals to ensure the smooth operation of our systems. This role requires a strong understanding of service desk operations and the ability to troubleshoot and resolve technical issues efficiently. The work model is hybrid and the shift is day. No travel is required.

Responsibilities

Maintain and improve IT infrastructure to ensure smooth operation.Work closely with other IT professionals to resolve technical issues.Troubleshoot and resolve service desk tickets in a timely manner.Provide technical support to end-users and ensure their issues are resolved.Monitor system performance and implement necessary updates.Ensure all systems are secure and up-to-date with the latest patches.Collaborate with team members to develop and implement IT solutions.Document all technical procedures and troubleshooting steps.Assist in the deployment of new hardware and software.Provide training and support to end-users on new systems and technologies.Participate in regular team meetings to discuss ongoing projects and issues.Ensure compliance with company policies and procedures.Contribute to the continuous improvement of IT processes and systems.

Qualifications

Possess a strong understanding of service desk operations.Demonstrate excellent troubleshooting and problem-solving skills.Have experience with monitoring and maintaining IT systems.Show proficiency in deploying and supporting hardware and software.Exhibit strong communication and collaboration skills.Have the ability to document technical procedures clearly.Display a commitment to continuous learning and improvement.

Certifications Required

CompTIA A+ ITIL Foundation Microsoft Certified: Azure Fundamentals

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.