Job Summary

We are seeking a Systems Engineer with 0 to 2 years of experience to join our team. The ideal candidate will have technical expertise in AI-enabled chatbots and Service Desk along with domain experience in the Airlines industry. This hybrid role requires a proactive individual who can contribute to the companys goals and enhance customer satisfaction.

Responsibilities

Receives and handles calls for service and follow agreed procedures to resolve ticketsPromptly allocates calls as appropriateLogs incidents and service requests and maintains relevant recordsManaging incidents and requests through the service management toolProvide support for a wide range and constantly evolving applications software and hardwareMaintaining governance standards across all IT service management processesLiaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issueIdentify repeat issues or service risksTake ownership of faults in a logical manner and throughout their entire lifecycle

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.