Programmer/Analyst V Application Development – GIS Team Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4802661) Apply  Programmer/Analyst V Application Development – GIS Team Salary $68,675.00 - $111,968.00 Annually Location Norfolk, VA Job Type Permanent Full-time Job Number 12778 Department Information Technology Opening Date 01/23/2025 Closing Date 2/3/2025 11:59 PM Eastern + Description + Benefits + Questions Description The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It is composed of three technical bureaus which are Application Services, Customer Success and Productivity, and Technology Infrastructure and Security. Collectively, the 95 staff members work together to provide essential services and technical support to all City staff and business functions. Most processes in the organization are dependent on technology to function; there is a continual need for technology solutions that meet business function and organizational needs, while balancing security and support requirements. The Chief Information Officer and the Assistant Director work together to set technology policy direction for the enterprise and establish a supportive, respectful, and inclusive culture in the department. They, together with the three Technology Managers, lead departmental staff in identifying, recommending, implementing, and maintaining technology and solutions to support the City’s business needs, while setting and enforcing organizational standards and policies. The Geographic Information Systems (GIS) Team under Information Technology manages, supports and provides training for the City of Norfolk’s GIS. The team works with internal and external customers/users to provide an informative and easy to use GIS platform for all skill levels. Department Hiring Salary Range: $68,675 – $78,976.25 Essential Functions Perform professional systems analysis development and/or maintenance work of City Geographic Information System (GIS). + Identify, manage, and provide enterprise-wide GIS business solutions + Review GIS contracts and agreements + Creates Standard Operating Procedures for GIS users and software + Manage GIS users and functions + Review hardware and software requirements and functions in an ESRI ArcGIS Enterprise environment + Provide technical GIS support for internal organization as well as external customers Administrative: + Analyze and document user functions pertaining to GIS + Oversee, create, document, and implement user roles + Preform analysis on system and user usage of GIS applications internally and externally + Ability to prepare and write system specifications and requirements, system, operational, and customer documentation, business correspondence by mail and e-mail, training manuals, and document program code in clear and concise English is required. + Ensure department project methodology is adhering to and is synchronized with business requirements + Ability to prepare, to present, and to listen to presentations is required. Analysis and Maintenance: + Analyze, design, and maintain geographic information systems (GIS) + Recommend, oversee installs, and support application software and hardware + Performs problem analysis and resolution, designing, implementing, testing, debugging, and maintaining GIS end user environments + Evaluate new technology applications and propose new solutions. Requirements Gathering, Design: + Determine client's requirements by learning the client's current processes, documenting the requirements, writing system and program specifications, and obtaining approvals. + Develop specifications, diagrams, and flowcharts, and system documentation. + Use structured analysis to ensure the solution is efficient, cost-effective and financially feasible. + Creates application logos, icons, user interface, and supporting graphics. Support: + Provides support to customers by conducting analysis of business processes, customer's relations, training, and preparing reports and presentations. + Maintain, monitor, and resolve issues related to user environments and GIS applications + Provide both formal and informal staff training to enhance the available technical in-house expertise Project Management: + Collaborate with manager and team supervisor to develop a project plan that details work breakdown structures, critical paths, and milestones. + Ensure department project methodology is adhering to and is synchronized with business requirements + Software used - Microsoft Project, Microsoft Teams Education/Experience Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent in Geographic Information Systems (GIS), ESRI ArcGIS, or related area of study Bachelor’s degree required, Master’s degree preferred GIS Professional Certification (GISP) preferred Five years' experience as a Programmer Analyst Additional Information & Requirements Work Location: 800 E. City Hall Ave , Norfolk, VA 23510 Work Hours: Monday – Friday 8:00AM-5:00PM Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing. + Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. + Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. + Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. + Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification. + I understand and will answer the following supplemental questions completely and thoroughly. 02 Please select the highest level of education you have completed. + Less than High School Diploma/Equivalency + High School Diploma/GED + Some College (6 months or more) + Vocational/Technical Degree + Associate's Degree + Bachelor's Degree + Master's Degree or higher 03 How many years of training/education do you have in Geographic Information Systems, Information Technology, Computer Science, Data Science or related technical field? + 0 – 2 years + 2 – 4 years + 5 or more years 04 Which best describes your level of experience with ArcGIS Desktop or Pro? + 0- 2 years + 2-4 years + 5 or more years 05 Which best describes your level of experience with ArcGIS Online and ArcGIS Portal? + 0- 2 years + 2-4 years + 5 or more years 06 Which best describes your experience in developing and configuring/creating users and roles in an ArcGIS Environment? + 0 – 1 year + 2-4 years + 5 or more years 07 How many years of experience do you have installing, configuring, and troubleshooting problems with the ESRI ArcGIS products, such as ArcMap and ArcGIS Portal? + None + 1-2 years + 3 – 4 years + 5 or more years 08 Have you ever developed and deployed ArcGIS web and mobile applications? + Yes + No 09 Have you ever created and managed ArcGIS Dashboards or Microsoft PowerBI? + Yes + No 10 Which best describes your expertise with using Google Analytics to gather metrics on website usage? + Never used it + Novice + Good + Expert 11 Which computer programs are you efficient in using? + ArcGIS Pro + Microsoft PowerBI + Microsoft Planner or Project + SQL Server Management Studio + Laserfiche + Microsoft SharePoint + Microsoft Teams + Microsoft Word + Microsoft Excel + Microsoft Visio 12 Please indicate your veteran status. (A copy of your long form DD-214 may be required) + I am not a Veteran + I am a Veteran + I am a Disabled Veteran 13 Are you a current or previous City of Norfolk employee? + Yes - I am a current City of Norfolk Employee + Yes - I am a previous City of Norfolk Employee + No - I am not a previous or current City of Norfolk employee 14 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A." Required Question Employer City of Norfolk Apply Please verify your email address Verify Email