Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Interact with customers by phone/email to provide information regarding OD Special Project shipping options and ensures the best customer service possible. They will provide daily reporting to Special Project/Rollout customers on shipments. Primary Responsibilities + Manage special accounts through inbound and outbound calls/email updates regarding special project services in a timely manner + Daily monitoring of special project shipments to meet specific must arrive by delivery dates + Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication “scripts” when handling different topics + Build sustainable relationships and engage customers, both internal and external, by going the extra mile + Accept ownership for effectively resolving customer’s issues, complaints, and inquiries + Keep the customer satisfied at the core of every decision + Work closely with central dispatch, managers, and operations to accommodate customers’ needs Job Qualifications Education: + High School diploma or equivalent Experience: + 3 years of customer service experience in a transportation company + Understanding of the trucking industry and how freight moves through the system + Strong phone and verbal communication skills along with active listening skills + Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner + Ability to multi-task, set priorities and manage time effectively + Demonstrated proficiency with Office programs, such as Outlook, Excel, and Word Working Days: Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift: Shift and hours to be determined. Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting. Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive: + Great Health Benefits including a Zero premium medical plan for employee only coverage + Short Term & Long Term Disability + Flex Spending Accounts + 401k Retirement plan with company match and additional company annual discretionary match opportunity + Life Insurance + Wellness Program + Tuition Reimbursement for Drivers and Technicians + Training and growth opportunities to build a career + We prioritize our OD family of employees + Ability to advance through our promote from within philosophy + National Career Opportunities Available at our 250+ service centers Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.