CS Officer - Chinese Speaking

Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group’s policies and procedures.

TASKS – ACTIVITIES – RESPONSIBILITIES

Translating documents such as meeting minutes, bid documents, contracts,... from Chinese to Vietnamese or vice versa; Interpreting meetings Chinese customers and investors; Prepare reports in two languages Chinese and Vietnamese;  Record and manage customer information and constantly update it on the database system; Building relationships with customers based on focusing on customer needs and wants and closing sales; Co-ordinate the activities of the Customer Service team; provide support and advice to team members; Sale support by phone call, colleting & analyzing Clients data Evaluate customer feedback and identify ways to maximize customer satisfaction; Calculating and submit sub fee, OT of auditor/ sub-contractor.

CANDIDATE PROFILE

Bachelor’s degree in Chinese language, or used to live and study in China; Have HSK 4 or higher; Have 1-2 years working experience as Customer Service/ Admin position is preferred; Basic to intermediate level of English is a plus as the translation platform's interface and client's guidelines are in English; Effective team co-ordination and leadership skills Customer orientation and ability to adapt/respond to different types of character Ability to multi-task, prioritize, and manage time effectively

TECHNICAL AND PROFESSIONAL SKILLS

Good English skills (writing and speaking) Good social communication skills Clear voice and cheerful character Possess sound judgement, analytical skills and tenacity Problem solving with a high level of commercial awareness To understand complex operations from a broad perspective - - -