At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The CS Project Control & Quality Assurance Specialist is responsible for establishing, implementing, and maintaining governance frameworks, quality assurance protocols, and process controls across business group functions. This role ensures that all project activities and business functions comply with internal policies, industry best practices, and regulatory requirements.
This role is accountable in designing, implementing and maintaining projects/initiatives related to the Business Quality (BQ) Framework, Market Conduct Guidelines (MCG) and risk, audit and compliance requirements.
The ideal candidate will oversee risk mitigation strategies, conduct quality assessments, risk management, monitor project performance, and drive process improvements to enhance efficiency, compliance, and overall success of Corporate Solutions.

Project Governance & Compliance:

Develop and enforce project governance frameworks, ensuring alignment with corporate policies, regulatory requirements, and industry standards. Establish risk control measures and compliance monitoring mechanisms to minimize project risks and improve decision-making. Define and implement standardized project methodologies ensuring consistency in project execution. Work with legal, audit, risk and compliance teams to ensure projects meet regulatory and contractual obligations. Maintain and update governance documentation, policies, and standard operating procedures (SOPs).

Quality Assurance & Process Control:

Develop and implement interventions to address gaps in the BQ Framework. Develop and implement quality control measures to assess project deliverables and adherence to defined standards. Conduct regular audits, reviews, and process evaluations to identify areas of improvement in project execution. Lead root cause analysis and corrective actions for project deviations, ensuring continuous improvement. Establish and track key performance indicators (KPIs) and quality metrics to monitor project health.

Risk Management & Issue Resolution:

Identify, assess and mitigate project risks. Maintain a risk register and ensure proactive resolution of issues. Collaborate with stakeholders to implement risk controls.

Process Improvement & Optimization:

Streamline workflows and enhance operational efficiency. Adopt best practices in automation and digital transformation.

Stakeholder Engagement & Reporting:

Act as a liaison between project teams, senior management, and auditors. Provide governance and risk reports with actionable insights.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.