Summary Job title: Project Coordinator Job ID: 202496860003 Department: Vancouver Columbia TRC Location: WA-Vancouver Description Summary: Project Coordinators work hand in hand with our Sales & Project Management Team to help coordinate and manage the entire project from startup to closeout. This position is administrative focused requires a great deal of organization, detail oriented, and great customer service skills. This position is customer-facing and requires great customer service skills. Project Coordinators will be the primary administrative support between the Project Managers, vendors, and customers. Reports to: Automation Solutions Group Manager Minimum Qualifications: + Associates degree in Electronics or equivalent work experience + 1+ year of customer service experience + Ability to comprehend, read, and communicate the English language orally and in writing. + Computer skills including Windows based applications. + Sit for long periods of time. + Travel within the Pacific Northwest Preferred Qualifications: + Comply with all U.S., State, and local laws + Manage tasks and projects in accordance with industry standards as our company + Manage and coordinate multiple projects at the same time to ensure they are completed on time, on budget, and on scope. + This includes but is not limited to: + Ensuring scope, BOM, etc. are accurate and matching for all documentation + Excellent communication between team members, the customer, vendors, etc. in information and updates + Reviewing terms and conditions, billing/progress payments, are done in conjunction with the PCs. + Maintain shipping schedules on projects and update customers daily/weekly. + Share project status and or present information both internally and externally on regular disciplined means and methods (power point, email, etc) + Handle all requests for information in a professional, complete, and thorough manner + When necessary, create Purchase Orders, sales registers, and other documents for all items that are related to the Scope of Work and/or Bill of Material. + This includes but is not limited to: + Services + Products + Freight and other charges + This includes necessary change orders and other changes to the overall project + File and keep records in the appropriate platform (CEDNet, sharded folders, Salesforce, etc.) + Customer File + Back Order and Special-Order Files + Job Files + Open Purchase Order Tub + Direct Order Tub + Research Credit Memos + Open incoming mail/packages as well as prepare outgoing mail/packages + Assist with credit and sales problem resolution. + Control record retention + Answer telephones promptly and professionally. + If necessary, communicate messages and information to appropriate parties if they are unavailable. + Photocopying/scanning of documents + Turn all paperwork in promptly and correctly. Under limited circumstances should you physically retain original documents (such as register, RGAs, credit memos, etc.) + Comfortable having detailed project discussions on the phone or web conferencing. + Work closely with Outside Sales to solidify customer relationships. + Collaborate with industry partners to resolve issues. Working Conditions: Working conditions will be standard to an office environment. Remote work is available with occasional travel requirements. Supervisory Responsibilities: No Essential Job Functions: + Ability to work in a fast-paced environment revolving around the area construction market. + Strong ability to communicate effectively. + Detail-oriented, attentive. + Driven, motivated, mission-based attitude. + Capacity to multi-task, to be organized and consistent. + Ability to work with a team to accomplish common goals. + Excellent organizational skills. + Ability to understand mathematical calculations for the purpose of pricing and costing. + Math skills that include calculating percentages, decimals (.1, .01, .001) and discount multipliers. + Possess a basic knowledge of computers and the Internet (vendor websites). + Be present during your regularly assigned hours to assist customer needs and demands. + Extended and/or frequent absences are detrimental to the business and your relationship with the customer. + Ability to up sell cost effective alternative materials and/or additional accessories and services + Receive and forward customer and vendor feedback while making suggestions for improvement. + Desire to exceed expectations and earn customer trust and confidence in one’s capabilities and performance. + Proactively follow-up with outstanding requests, activity, etc + Issues can always arise that are outside of our direct control, but it is essential to communicate those prior to the customer finding out through a missed deadline or expectation. CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range: The compensation range for this position is $60000 to $65000 annually. Other Compensation: The following additional compensation may be applicable for this position: + Bonus Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care + Long Term Disability Insurance after 25 months + Life Insurance at 1X your annual salary + 401(k) (18 or older) + Paid Sick Leave - accrue 0.0347 hours per qualified hour worked, up to 72 hours annually, usable after 90 days + Paid Holidays - 9 days each year + Paid Vacation - accrue 0.03847 hours per qualified hour worked, up to 80 hours annually + Paid Pregnancy & New Parent Leave