Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.Role SummarySplunk Professional Services (PS) is a growing and dynamic organization that plays a key role in the success of our customers, employees, and company. Our PS Project Coordinators lead customers, partners, and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized, are strong communicators, and have a real passion for driving successful customer outcomes. Suppose you can manage a portfolio of light to medium-complexity projects and have associate-level experience in project management standard processes, consulting, and leading technology implementation projects. In that case, this role may be exactly the challenge you are seeking. Our goal is not only to make our customers successful but to take your project management abilities to the next level.What you'll get to doResponsible for project kickoff and closure activitiesCoordinate with customers for schedule availability and submit resource requests for technical deliveryUnderstand customer technical scope and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.) and manage the onboarding process.Partner with other PS stakeholders to ensure scope is delivered timely and within budgetProvide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon requestOwn and manage technical project escalations through to resolution and ensure expectations are set with customer and Splunk teamsLead all aspects of budget alignment to project scope and vital schedule adjustmentsMaintain and foster Splunk, partner, and customer relationshipsIdentify and promote opportunities for Splunk products and services to meet additional customer requirementsMaintain up-to-date knowledge of Splunk products, industry-standard methodologies, and project management skills through continuous learningManage various operational reports to support data hygiene within FinancialForceManage Estimated vs. Actual time delivery through timecard review and reconciliationMust-have Qualifications2+ years of project management or service delivery management experience in a customer-facing roleFinancial analyst or budget management experienceExperience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologiesDemonstrate the confidence and interpersonal skills needed to conduct effective executive presentations.Excellent verbal and written communication skillsAbility to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your teamBA/BS preferred in business management, computer science, computer engineering, or equivalent work experience.Experience working for a software vendor is preferredProfessional Services tools familiarity: Professional Services Automation, CRM, and Project Management tools, such as FinancialForce, Salesforce, Jira, SmartsheetsUS CitizenshipNice-to-have QualificationsWe’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.2+ years of experience working with customers in the Public SectorSecret Clearance preferredSplunk is an Equal Opportunity EmployerAt Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
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Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $51.92 - 71.39 per hour
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $46.73 - 64.25 per hour
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $41.54 - 57.12 per hour
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation, and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!