Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Position Summary/Objective

The Customer Readiness Specialist will partner with global customers, including the US, Canada and the UK, to establish & build a relationship for a successful transition to Operations. The role of the Customer Readiness Specialist requires a positive attitude and ability to judge/anticipate the needs of the customer. The Customer Readiness Specialist will work with the customer on readiness activities throughout the project's life cycle to help them understand their services. The Customer Readiness Specialist will be focused on driving and ensuring customer satisfaction for the project. The Customer Readiness Specialist will also partner with other OSV internal teams in the US and UK to help bridge any gaps for a successful customer transition. 

Essential Functions/Duties/Responsibilities

Become an expert in OSV’s Services onboarding Methodology and assure it is used on all customer projectsProven competency and understanding of OSV v services productsDemonstrated responsibility that projects are carefully planned and managedEnsures the project(s) meets deliverables on schedule and according to the project scopePartners with deployment partner for successful monitoring of project timeline tasksComfortable in conducting customer calls on a regular cadence and explaining OSV BPaaS services in a clear and concise mannerMaintain zero customer escalations throughout the life cycle of the project

Competencies

Customer (external) Focused/ResponsibilitiesLeadershipOrganizational SkillsAnalytical ThinkingResults DrivenGood Presentation SkillsGood Communication SkillsSelf- ManagingConfidentAccountabilityIntegrityProblem SolvingTeamwork/Collaboration

Supervisory Responsibility

This role does not have any supervisory responsibilities

Qualifications and Experience

Bachelor's Degree or equivalent required3-4 years Project Co-Ordinating/management experienceProven responsibility in managing customer projects Working knowledge/language of the following business areas: Financials, Human Resources, Benefits, Tax and Payroll

Preferred Skills

Workday knowledge preferred

Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.