Project Coordinator – Wendell, NC – Hybrid

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

At Siemens, we foster an ownership culture where every employee takes personal responsibility for our company’s success. We strive to transform the everyday for our customers, employees, and society by: 

Trusting and empowering our leaders to act as owners, directing their teams, and innovating to succeed.  Communicating openly and honestly to learn from our failures and celebrate our successes.  Recognizing individual and team achievements frequently.  Investing in our team members, offering a wide variety of internal and external development opportunities.  Committing to diversity, equity, and inclusion. 

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid!

This Project Coordinator role will be responsible for developing quick, high level resolution to our customer’s warranty related issues. This role will work within the Siemens SI EA business unit and will support products such as: medium voltage switchgear, low voltage switchgears, transformers, e-houses and others. This position is a hybrid role located in Wendell, NC. 

You’ll make an impact as you:

Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments  Ensure track and manage multiple warranty cases. Close them on-time identifying priorities.  Provide proactive communication on Case status to internal and external stakeholders.  Devise solution driven approaches to expedite and manage timely closure of Warranty cases. Follow and adhere to customer defined contractual timeline to respond to cases and providing daily/weekly updates.  Engage proactively with Project Management, Engineering, Quality, Application engineering, Logistics, Factories as well as other teams.  Work with our factories and quality teams to develop and implement corrective and preventive actions  Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.  Provide frequent updates to all stakeholders during the correction steps for the customer  Work closely with field service teams and vendors to align on materials and methods of correction  Demonstrate ownership in driving resolution for our customers in a timely fashion and in addition, also performing resolution in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens. 

You’ll win us over by having the following qualifications:

Basic Qualifications:

Bachelor’s degree  1+ years of project management or customer service experience within a fast-paced environment  Strong written and verbal communication skills. Ability to clearly understand and communicate progress and status to Internal and external stakeholders.  Ability to interpret and communicate clear results to varying levels from executive management, PMO leadership as well as customers.  Self-motivated with customer orientation and a clear growth mindset.  Ability to handle multiple tasks while maintaining organization and control  Ability to travel up to 20% nationally with the possibility of international when applicable to resolve high profile customer issues  Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications: 

1+ years of experience in the Power Distribution sector Experience with project management software tools, such as Microsoft Project / Primavera and proficiency in SAP / Salesforce.com.  Experience managing construction software like BIM, COMPASS, ProCore Etc. 

You’ll benefit from:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $60,340 - $103,440. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

#LI-ACR

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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